Natasha Oakley and Devin Brugman's line of women's swimwear, known for its iconic feminine designs, immaculate fit, soft-to-touch feel and enduring quality. Styles designed with real women in mind, our suits fit cup sizes AA-G and sizes 00-16.
Written by the business, not verified by us.Monday Swimwear (mondayswimwear.com) has a 4.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, noting that the support team goes above and beyond to assist with any questions, solve technical problems, and ensure a smooth shopping journey. Shoppers also deeply love the outstanding product quality, regularly emphasizing how comfortable, flattering, and durable the swimwear is for all kinds of body shapes and everyday wear. However, some customers also noted frustrating experiences regarding sizing inconsistencies and the overall return process. Consumers specifically mentioned that certain pieces did not fit properly for specific body types and that managing international returns could be complicated, costly, and difficult to resolve.
Auto-generated from all reviews of this business. For reference only.I received a new swim suit and wore it for the first time for one hour. It became discolored despite being in the same water conditions my other Monday swimwear has been in. I decided to reach out to customer service and send photos of the swim suit. Next day I received apology email, and full replacement of my suit. I have 10 Monday bikinis and this has never happened. I love the swim wear and will be forever a Monday girl! Xoxox thank you so much 💗
Great product and even better customer service!
Customer service needs to be studied in the worst-case scenarios. I genuinely love Monday Swimwear’s products and I own a lot of them which is why it’s so disappointing to see how poor the customer experience is. The brand is clearly targeting the Australian market and is co-owned by an Australian, yet customer service operates entirely around US time. On top of that, waiting 48 hours for a response in 2026 is simply not acceptable for an international brand with a significant Australian customer base. If you’re selling to customers globally, customer service needs to reflect that. They have enough money to take dozens of influencers on multiple trips yearly costing hundreds of thousands of dollars but can't operate a decent customer service? Instagram is another issue. For a brand that has grown largely through influencers and social media, it’s honestly crazy that customer messages on Instagram can simply go unopened. Social media is a huge part of how this brand communicates with and acquires customers, so completely ignoring customer enquiries there makes very little sense. It's disappointing... Then there are the constantly changing rules around rewards. The latest one is particularly frustrating: you can earn rewards through your purchases and loyalty to the brand, but apparently you can’t necessarily use those rewards when purchasing sale items. If there are restrictions on how rewards can be redeemed, these should be clearly communicated **before** customers spend money and earn those rewards not introduced or applied when they actually try to use them. And that’s the frustrating part: I actually love the products I have purchased so many pieces from Monday Swimwear and have generally been a customer for a long time. But good products can only carry a brand so far. Customer service, communication and transparent policies matter just as much. At this point, the customer experience is genuinely making me reconsider buying from the brand altogether, which is a shame because I really do love the swimwear. Great products, but the customer service and overall customer experience seriously need improvement.
Hi there, Thank you for the detailed feedback, and for being such a loyal customer over the years. We're glad you love the pieces, and we take this seriously. We aim to respond within 24 business hours, so we'd like to understand where that gap happened for you. Same with Instagram, messages there shouldn't go unanswered, and that's something we're looking into. We also hear you on the rewards restrictions. We're sorry the experience didn't match what we aim for, and we appreciate you taking the time to share this rather than just walking away.
I just had a great experience with Monday’s customer service. I was one day late submitting a return so contacted customer service. They responded within minutes and allowed me a one-time accommodation for a late return. I will definitely be ordering from Monday again as the suit was beautiful!
Really amazing customer support, went above and beyond to help me when I made a mistake with my returns and were so patient with all of my questions. The swimsuits are also best quality/ fit basically the only suits I buy.
Hi there, Thank you so much for this, it really made our day! We're so glad the team could help sort things out and that you felt taken care of along the way. And amazing to hear Monday is your go-to for suits, that means a lot. Thanks for being a customer, and for taking the time to share this!
I was sent a wrong item by mistake and honestly the customer service of this brand was amazing. Within hours they had acknowledged my email, raised an order of the item to be resent and sorted everything. The response was so quick and the service just exceeded expectations.
Hi Alan, Thank you so much for this! We're sorry about the mix-up, but really glad the team could turn it around quickly and get the right item on its way to you. Fast, hassle-free fixes are exactly what we aim for when something goes wrong on our end. Thanks for giving us the chance to make it right, and for taking the time to share this! xx
I’ve shopped with Monday Swimwear many times, and they continue to impress me. The pieces are gorgeous and well‑made, but what really sets them apart is their customer service. I had a family emergency and missed my return window by a couple of days, and they still kindly helped me with an exchange. Their responsiveness and compassion mean so much on top of their beautiful products.
Hi Kalene, Thank you so much for sharing this, and we're so sorry to hear about your family emergency. We're really glad the team could make an exception and help you get the exchange sorted during a hard time. Thank you for continuing to shop with us and for taking the time to write such a kind review, it truly means a lot. xx
Excellent customer service! They were incredibly responsive and helpful, even over the weekend. Really impressed with how quickly they responded.
Hi Melissa, Thank you so much for this! We're really glad the team could be there for you quickly, weekends included. Fast, helpful support is exactly what we aim for. Thanks for taking the time to share this! xx
Great costumer service and beautiful product!
Hi Krista, Thank you so much! So glad you're loving both the products and the support along the way. x
Loveliest girls, such helpful staff! Resolved all my queries for me so quickly and without any hassle. Couldn’t recommended them enough 🩷
Hi Bryony, Thank you so much for this, it really made our day! So glad the team could sort everything out quickly and make it easy for you. Thanks for the kind words and for recommending us! xx
The products may look premium, but they are made in China and imported into the US, while the company seems completely unprepared for the consequences of current US customs policies for international customers. I ordered a swimsuit worth around $250, and unfortunately the sizing was too small. Now, simply to return a small, lightweight swimsuit package from Croatia to the US, I am being asked to pay approximately €100 in customs/import-related charges and shipping costs. On top of that, the customer service has been terrible. Instead of actually trying to help resolve the issue, the responses felt repetitive, unhelpful, and completely lacking in understanding for an international customer facing an unreasonable return cost. With the recent changes in US customs policy, international returns have clearly become significantly more expensive, yet the company has failed to adapt its return process or offer any reasonable solution for customers outside the US. Instead, the entire financial burden is pushed onto the customer. For a brand selling internationally and charging premium prices, this is unacceptable. You cannot market and sell globally, charge premium prices, and then provide poor customer support and no workable return solution when something goes wrong. Paying close to €100 just to return a swimsuit that does not fit is absurd. International customers should be made very clearly aware of this risk before purchasing. Unfortunately, after both the return experience and the customer service, I would not recommend ordering
Not really happy with this company, the sizing is completely off, I’m a 36C and I need to order a size large? In normal U.K. swimwear I am a size 10. When I’ve returned two items I’ve been charged a $15 dollar restock fee even though all I wanted was to order a larger size. No idea why they are charging customers a restock fee especially when they need to order a bigger size cos their sizing is way off. Takes ages to return items so I am better to return and take the $15 hit than miss out on reordering a top for my holidays.
Hi Rachael, Thank you for sharing this, and we're sorry the sizing didn't work out for you, that's really frustrating, especially when you're trying to sort things before a trip. One thing we do want to clarify: the $15 isn't a restocking fee, it's the cost of the prepaid return label. We actually introduced this recently specifically to make international returns easier, so customers don't have to arrange and pay for their own return shipping (which is often more expensive) or deal with customs paperwork on top of it. If you'd rather arrange your own return shipping instead of using our label, that's always an option too. We hear you on the sizing feedback as well, and we'll pass that along. Thank you for taking the time to share your experience.
Excellent quality product & excellent customer service. I had a shipping glitch and they helped me resolve it with efficiency and ease!
Hi Denise, Thank you so much for this! Glad the team could jump in and get that shipping glitch sorted quickly for you. Efficient and easy is exactly what we aim for when something needs fixing. Thanks for taking the time to share this! xx
Great quality swimwear and great customer service. I’ll definitely be shopping more from MONDAY
Hi Angeliki, Thank you so much! We're so glad you're happy with both the quality and the service, and we can't wait to have you shopping with us again soon. xx
Excellent customer service, order arrived before they scheduled which meant I had it in time for my trip! Lovely quality and attention to detail Definitely worth the purchase
Hi Rachel, Thank you so much for this! So glad your order beat the clock and made it in time for your trip, and that you're loving the quality and detail too. Thanks for taking the time to share this! xx
This is the only swimwear brand I purchase from! Their quality is so good and the experience is amazing.
Hi Abbey, Thank you so much for this! We're so glad Monday is your go-to, that really means a lot to us. xx
Always brilliant quality, I get years out of these bikinis and cover ups! Great customer service and fast delivery, always recommend!
Hi Olivia, Thank you so much for this! We love hearing that your pieces are going the distance, and so glad the service and delivery have kept up too. Thanks for being a loyal customer and for recommending us! xx
I placed a large order with Monday Swimwear on 23 May 2026 and decided to return roughly half the order, worth around $500 USD, as the pieces simply weren't right for me. I returned the items to their US warehouse entirely at my own expense, which is already disappointing for a brand at this price point, but I was happy to do so as it is clearly outline in their terms and conditions. My return was delivered to their warehouse on 3 June 2026, and I have the DLH proof of delivery, including confirmation that it was signed for by a member of their team. It is now 17 August 2026 - over 10 weeks since my return was delivered, and I have still received neither my refund nor any communication from Monday Swimwear. I have now sent three emails, which have all gone unanswered. For an established brand operating at this price point, this level of customer service is frankly unacceptable. I would expect this kind of experience from a small, unknown boutique that may not have the resources to manage customer enquiries, but there is absolutley no excuse for complete radio silence from a well-established brand when they are holding $500 of a customer's money. Save your money and shop elsewhere. Away That Day offers comparable quality, and in my experience, actually has a customer service team that responds to it's customers. I certainly won't be ordering from Monday Swimwear again.
Hi Maddi, Thank you so much for taking the time to share this, and we're really sorry to hear about the experience you've had. Ten weeks without a refund or a response is not the standard we hold ourselves to, and we completely understand your frustration. We'd love the opportunity to look into this and make it right. Would you be able to share your order number with us so we can track down your return and get your refund processed as quickly as possible? Thank you again for your patience, we're looking forward to resolving this for you.
Excellent customer service! Lightning fast response time!
Hi Ashley, Thank you so much! Glad the team could get back to you so quickly. xx
Absolutely love my Monday Swimwear! The quality, fit and style are all amazing. So flattering, comfortable and feels really well made. I’ll definitely be purchasing more! ✨
Hi Taylor, Thank you so much for this! We're so glad the fit and quality are hitting the mark, and can't wait to see what you pick next. xx
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