Extremely disappointing experience for an international customer
The products may look premium, but they are made in China and imported into the US, while the company seems completely unprepared for the consequences of current US customs policies for international customers. I ordered a swimsuit worth around $250, and unfortunately the sizing was too small. Now, simply to return a small, lightweight swimsuit package from Croatia to the US, I am being asked to pay approximately €100 in customs/import-related charges and shipping costs. On top of that, the customer service has been terrible. Instead of actually trying to help resolve the issue, the responses felt repetitive, unhelpful, and completely lacking in understanding for an international customer facing an unreasonable return cost. With the recent changes in US customs policy, international returns have clearly become significantly more expensive, yet the company has failed to adapt its return process or offer any reasonable solution for customers outside the US. Instead, the entire financial burden is pushed onto the customer. For a brand selling internationally and charging premium prices, this is unacceptable. You cannot market and sell globally, charge premium prices, and then provide poor customer support and no workable return solution when something goes wrong. Paying close to €100 just to return a swimsuit that does not fit is absurd. International customers should be made very clearly aware of this risk before purchasing. Unfortunately, after both the return experience and the customer service, I would not recommend ordering