Avoid at all costs
My order was originally supposed to be delivered to a pickup location. I was later instructed to update the delivery address to my home, which I did. The parcel was never delivered to my address. When I reported this, the company sent me the courier’s “proof of delivery” photo. Ironically, the photo clearly shows a completely different front door, not my one. Despite their own evidence showing the parcel was delivered to the wrong location, they still claimed the delivery was successful and told me to file a police report, suggesting the parcel had been stolen after delivery. It wasn’t stolen from my address because it was never delivered to my address in the first place. Instead of taking responsibility for their courier’s mistake, they refused to provide a replacement or refund and tried to shift the burden onto me. If a company can’t recognise that a photo of the wrong building is not proof of delivery, I have very little confidence in its customer service or after-sales support. I have now had to dispute the transaction with my bank because I paid for goods that I never received. I would strongly recommend shopping elsewhere if you expect a company to stand behind its deliveries and treat customers fairly.