I went in the bank to pay off my car…
I went in the bank to pay off my car note on 7/6. We had to go see Tia in her office. Tia said I needed to go on my app to turn off auto pay. I logged in and made sure it was turned off. Tia assured me that balance was at zero and auto pay would not take place since I turned it off. Tia then proceeded to ask if I wanted to open an account. Fast forward to Friday, 7/10, I checked my account and 5/3 took out my auto payment. I stopped by on Saturday, 7/11 and Brittany, Branch manager, said she could not see my payment and you have to CALL to stop automatic payments. Tia did NOT say anything about needing to call anyone. Then Brittany stated I needed to file a fraudulent claim with my bank. Now I have to wait 10-14 business days for this money to be deposited back in my account. This whole process has been a nightmare to deal with.