The return policy is trash!!!
I have been ordering from this company for some time now. I love the items and order. If the item doesn’t fit I send back. This time when I sent items back, I got refunded for all the items except one. I was told that it was sent back because it wasn’t in the original form (stained). I explain to the rep there’s no way but thought to myself maybe my makeup got in it. So I took full responsibility. When I received the item back there was no stain so I called back and sent them the pictures of the item. No stains, the rep apologized and said my return would be back in 5-10 business days. I check my email now and it said that they will give me back my refund this time but the item didn’t have the tags on it. Why didn’t the rep ask me to post the tags? They were attached. I saw an orange tag and it said it was the collar that was stained. What?!!!!!!!!!!!!!! I will NOT BE ORDERING AGAIN. I was sure they made a mistake I was relieved to know that I wasn’t missing something and would take full responsibility. No stains and the original tag is there. I spent thousands of dollars with this company for over 18 years why would I pull a trick on a $17 scrub shirt? What an insult. Dishonest company. I’m very disappointed and will let all of my employees and colleagues know if you can’t find the store don’t order and send back they are not honest. I’m vexed at this point. I was so relieved that the rep agreed and refunded my change but to email me with this is nonsense. I wish I could show pics to get more clarity!!!!!!!!!! Never again!!! To add, they sent me 3 shirts same size, I never complained I sent back. Hire honest people.