Uniform Advantage

Hi Amanda, We’re very sorry for the frustration and lack of communication you experienced during our network interruption. Your order has been canceled, and no payment for the merchandise was captured. Any pending authorization should be released according to your bank’s processing timeframe. As an additional apology, we’ll be emailing customers whose orders could not be completed with a special gift. Please keep an eye on your inbox for that message. We sincerely apologize that we did not provide the service or reassurance you deserved.

Dear Janet, Thank you for your kind review! We're so glad our team was able to respond quickly and make your return process easy and convenient. We truly appreciate your feedback and hope to serve you again whenever you need us!

We sincerely apologize for the delay and lack of information regarding your order. A recent network interruption significantly affected our order-processing timeframe. We are pleased to report that the issue is now partially resolved, and we are able to process orders in a timely manner. Please send us your order number and the email address or phone number registered to the order through a private message. Alternatively, you may contact Customer Service: Phone: 1-800-283-8708 Chat: help.uniformadvantage.com Email: [email protected] Our hours are Monday–Friday, 8:00 AM–9:00 PM EST, and Saturday–Sunday, 9:30 AM–6:30 PM EST. For more than 40 years, Uniform Advantage has been committed to serving healthcare professionals, and we regret that this experience did not reflect our service standards. Thank you for your patience.

Dear Jason Hare, We sincerely apologize for the disappointment and frustration caused by the extended backorder and the lack of timely communication regarding availability. We understand how upsetting it must have been to wait since June before ultimately requesting a refund. If you would consider placing another order with an alternate style, we would be happy to offer you free shipping and a 20% discount on that style. Please contact our Customer Service team so we can assist you: Phone: 1-800-283-8707 Email: [email protected] Chat: help.uniformadvantage.com Hours of operation: Monday–Friday: 8:00 AM–9:00 PM EST Saturday–Sunday: 9:30 AM–6:30 PM EST

Thank you for your positive feedback! We’re delighted that you’re pleased with the quality of your purchase. We appreciate your support and look forward to serving you again!

Dear Casie, We sincerely apologize for the delay in processing your return, which was received on August 7, and for the lack of clear updates. A recent network interruption significantly affected our return and refund processing times. We are pleased to confirm that your refund of $253.92 has now been processed. Please allow your financial institution’s standard processing time for the credit to appear on your original payment method. For more than 40 years, Uniform Advantage has been committed to serving healthcare professionals, and we regret that this experience did not reflect our service standards. Thank you for your patience.

Dear Siriah, We sincerely apologize for the delay in receiving information about your refund, the return shipping expense, the unexpected exchange charge, and the lack of clear communication. We understand how frustrating this experience must have been and regret that our service fell short of your expectations. Please reply to this review with your order number, email address, and registered phone number so we can investigate and work toward resolving these concerns. Alternatively, you may contact our Customer Service team: Phone: 1-800-283-8707 Email: [email protected] Chat: help.uniformadvantage.com Hours of operation: Monday–Friday: 8:00 AM–9:00 PM EST Saturday–Sunday: 9:30 AM–6:30 PM EST

Dear Lisa, We sincerely apologize that you have been waiting four weeks for your refund, especially after promptly returning the item and being advised that the process would take approximately two weeks. We understand your disappointment and regret the inconvenience this delay has caused. Please reply to this review with your order number, email address, and registered phone number so we can investigate and assist you. Alternatively, you may contact our Customer Service team: Phone: 1-800-283-8707 Email: [email protected] Chat: help.uniformadvantage.com Hours of operation: Monday–Friday: 8:00 AM–9:00 PM EST Saturday–Sunday: 9:30 AM–6:30 PM EST

hank you for your wonderful review! We’re delighted that you’re pleased with the quality and value of our products. We truly appreciate your support and look forward to serving you again!

Thank you for your wonderful review! We’re pleased that you received prompt order confirmation, helpful communication, and quality products that fit well. We truly appreciate your support and look forward to serving you again!

Dear Jamie Justine Brown, We sincerely apologize for the extended delay with your order and appreciate your patience while we experienced technical difficulties. We are also very sorry that your $25 e-gift card was not applied and that your interaction with our Customer Service team left you feeling unsupported. Please reply to this review with your order number, registered email address, and phone number so we can investigate what happened and work toward resolving this issue for you.

Thank you so much, Retta! Your loyalty and support over the past 10+ years mean the world to us. We love having you as part of the Uniform Advantage family and look forward to seeing you again soon.

Thank you for your wonderful review! We’re delighted that you love our beautiful prints and the quality of our clothing. We truly appreciate your support and look forward to serving you again!

Dear Mick Zambrano, Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with us and are pleased with the quality of the fabric. We truly appreciate your support and look forward to serving you again! Warm regards, Uniform Advantage Team

Dear Stephanie Dorsey, We sincerely apologize for the inconvenience and disappointment you experienced with your refund and while trying to reach us. The refund check was issued because the original refund was rejected by your bank. We understand your concern regarding the check you received and would be happy to review this further and assist you. Our Customer Service team is currently operational and available to help. You can reach us during the following hours: Monday–Friday: 8:00 AM–9:00 PM EST Saturday–Sunday: 9:30 AM–6:30 PM EST Phone: 1-800-283-8708 Email: [email protected] Chat: help.uniformadvantage.com We truly appreciate that you have chosen Uniform Advantage for your scrubs, and we are sorry this experience has caused you to reconsider shopping with us. We value your business and hope you will give us an opportunity to address your concerns and regain your confidence in Uniform Advantage.

Thank you for your wonderful review! We’re delighted that your order arrived quickly and that your uniforms are comfortable and roomy. We truly appreciate your support and look forward to serving you again!

Dear Danielle, We sincerely apologize for the frustration and inconvenience you have experienced with your order. We understand how concerning it must have been to see the order processed and your card charged after you had already requested and received confirmation of the cancellation. We are also very sorry that the order was shipped despite your request to have it canceled, as well as for the delays and difficulty you have experienced trying to resolve the matter. We would like the opportunity to review your order and assist you with the appropriate resolution as quickly as possible. Please provide us with your order number, and our team will locate the order, review what occurred, and assist you at the earliest possible opportunity. We truly regret the experience you have had and appreciate the opportunity to make this right.

We sincerely apologize for the extended delay in processing your refund. We understand how frustrating it must be to have waited a month and contacted us several times without receiving a resolution. We are pleased to share that our systems are gradually coming back online, and our teams are working diligently to restore normal operations. We expect to begin processing pending orders, returns, and refunds very soon, including refunds for merchandise already returned to us. Please reply to this message with your order number, the email address registered with the order, and the style number of the shoes you returned. We will prioritize your case and process your refund as soon as possible. Alternatively, you may provide this information to our Customer Service team: Monday–Friday: 8:00 AM–9:00 PM EST Saturday–Sunday: 9:30 AM–6:30 PM EST Phone: 1-800-283-8708 Email: [email protected] Chat: https://www.uniformadvantage.com/contact/

Dear Tracy, We sincerely apologize for the frustration and inconvenience you have experienced while waiting for your refund. We understand how upsetting it is to have returned your merchandise and still be waiting for your funds. Uniform Advantage has proudly served healthcare professionals for more than 40 years, and we take our commitment to our customers seriously. The delay in processing your refund is due to the network interruption that began on August 5 and is not an attempt to withhold or unnecessarily delay your funds. We are pleased to share that our systems are gradually coming back online, and our teams are working diligently to restore normal operations. We expect to begin processing pending orders, returns, and refunds very soon, including refunds for merchandise already returned to us. Please reply to this message with your order number, the email address registered with your order, and the style numbers of the items you returned. We will prioritize your case and process your refund as soon as possible. Alternatively, you may contact our Customer Service team and provide the same information: Monday–Friday: 8:00 AM–9:00 PM EST Saturday–Sunday: 9:30 AM–6:30 PM EST Phone: 1-800-283-8708 Email: [email protected] Chat: https://www.uniformadvantage.com/contact/