Wordans USA

service clients très réactif

service clients très réactif. Ross a pu répondre à ma demande dans la journée. Merci à lui !

Its always a pleasure doing business…

Its always a pleasure doing business with Wordans.

Perfect service from Ross!

Best Price & Incredible Customer Service

Spent a while looking around, but Wordan's was the best price! I even accidentally cancelled my order, which I thought was going to be a headache to deal with a refund/reorder. Ross from the customer service department helped me sort it out and I was baffled how simple he made it for me. Will absolutely order from here again soon!!

great company

Ross was more than helpful ironing out an issue with one of my orders (my fault). He was quick to respond and gave me all the info I needed. Thanks!

Exceptional Customer Service

My package was delivered by UPS to the wrong address and it was received and signed for by someone I don't recognize. I opened an investigation with UPS and then contacted the Wordan's customer service team. Ross was very helpful in assuring me that I took the right first step to open the case with UPS for investigation. He was able to arrange for my order to be re-shipped out to me while we wait for UPS to investigate and track the original package down. As my order was time sensitive, this was very much appreciated so that I could gift the hoodies I ordered on time! Ross's communication was excellent, prompt and kind. Thank you so much to the Wordan's team for making a stressful experience a positive one in the end.

Processing took longer than I expected

Processing took longer than I expected. Christian was prompt and courteous in responding to my emails.

Ross was amazing

Ross was a pleasure to deal with from…

Ross was a pleasure to deal with from the moment I reached out to deal with a return of an order where I selected the wrong hats. He was prompt in his replies, very detailed about the process and patient as I sorted out how to arrange the return. He was friendly, helpful and kind. I work in customer service and he stood out as one of the best reps I have ever had to work with. Thank you Ross for all your help!! Thank you Wordans for an amazing return policy and employing people like him to take such great care of your customers. Now it’s time for me to order the correct hats from you that I wanted the first time. Thanks!

Great fitting hat

Great fitting hat, quality construction, unbeatable price.

Their customer service team is…

Their customer service team is horrible. I’ve been waiting on a refund for 4 months now and they still haven’t processed it.

Great selection and prices,

Honestly, I had somehow never heard of Wordans USA. I wanted a few heavyweight T-shirts, but didn't want to pay the always higher prices on Amazon etc. Googled around, then, long story short. I found Wordans has a HUGE selection, tons of IN stock, and really great prices. Shipping charges for the little guy are less than Jiffy, whom I've bought from previously. I'd buy from Wordans again for sure.

Shipping from two different warehouses…

Shipping from two different warehouses so my order doesn't arrive on the same day is annoying, especially as I live in NYC & can get the Next Level 3600 from a wholesalers here. The only reason I ordered the 3600 was to get free shipping & then they charge me for the Qtr Zip shipping anyway. They should make it clear before you purchase that your order is coming from multiple warehouses

Very fast and accurate shipping and…

Very fast and accurate shipping and customer service response time. Received my order the day AFTER I place it! Thanks to Stephan for assistance with my ordering question as well.

First purchase

First purchase. Got 10 t-shirts of various brands/colors. Got confirmation of purchase right away. A day later got an automated message that 1 of the items not available, so was provided a voucher instead. Reached out to support to say didn't want a voucher - rather a different color or a refund. Heard back within 24hrs from Stephan with a very polite message saying order already at different stage - so couldn't get a different color, confirming refund will be issued. Satisfied with shopping, irdering & customer experience so far. Can't wait to see the quality of the t-shirts.

If you think you should, let me tell you why you shouldn't

I bought a small size Bella + Canvas sweatshirt when I attended a minor league basketball game recently. I am small so finding clothes that fit can be a problem. When I say fit I mean that the seams at the shoulder stop at the shoulders, the sleeves end at the wrist and the bottom hem of the shirt ends an inch or two past the belt buckle. In essence, I don't like sloppy and I know the difference. Anyhow, I really liked the quality of the sweatshirt and the way it fit, so I searched for it online and found it on Wordan's website. They had a fair price, so I ordered 6 of the exact sweatshirt I owned in the exact size, though different colors. Conveniently, and novel to me, I was able to pay with my Amazon account. (Thats where the any similarity to Amazon end). I was impressed when the sweatshirts arrived the very next day, but was sadly disappointed when I tried them on. There was no part of these sweatshirts that was sewn right. Unlike what I own, the shoulder seams went down my arm a few inches, the sleeves were at least 3 inches too long, the bottom of the sweatshirt went well past my waist and, worst of all the hoodie part was enormous, it looked more like a cape than a hoodie. These sweatshirts were everything I despise in clothing, sloppy and ill fitting. I checked the tags and though they said small and Bella + Canvas, they clearly were nothing like the one I owned. I began to suspect if they were even Bella + Canvas thats how bad they were. Obviously I wanted to return them, but this is not a normal process like most companies. With Wordan's you have to get approval. This took a few days, and they sent a label and buried in the small print is the fact that they charge a 20% restock fee and return shipping. On my $145 purchase this amounted to $36. Additionally, and worst of all, they received the sweatshirts back in a few days but they took a full month to refund! Stay away far far away from Wordans USA! If after reading this you choose to do business with this entity, know that you were warned.

Still waiting for a refund on an item I…

Still waiting for a refund on an item I purchased 2 months ago. Brutal

Ross was amazing

Ross was amazing! Even when other employees weren’t helpful, Ross picked up the slack and made sure to follow up. If it wasn’t for him, I would’ve given 2 stars.

I absolutely love this company

I absolutely love this company. I've always received my items quickly and on time. I appreciate getting updated when my package has been prepared and shipped. I rarely have any issues with my packages, on my last package i was missing an item but with the help of Jade i was able to receive my missing item only 2 days after making my request. I appreciate Jade's quick response to the situation. It made it very painless. Jade is very professional and easy to work with. Jade adds another reason to why I love this company, I appreciate the quality and great communication this company provides. Very easy to work with. Thank you!

Great Customer Service

I had an excellent experience with Wordans. They have great products and are always helpful when problems arise.