Wordans USA (wordans.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 75% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-10.
I will love to pay you more than anything else in my life
We would love to help, unfortunately, we do not have enough information to reach out. Could you please give us some more information on your issue ? Many thanks in advance.
The woman that helped me was great. She got back to me right away after I contacted them to do a return. I thought they were going to give me a coupon but instead they refunded my credit card.
Thank you for sharing your experience! We're glad to hear you received quick support and that the refund process went smoothly. We appreciate your feedback!
Thank you for the feedback !
Ross helped update the process when I was having issues with the order.
Thanks you for the 5 stars Andrew!
Ross helped me get an issue resolved very quickly. I am also happy with the quality of the tie dye products.
Hi Emily, thanks so much for the review!
I had a slight problem with a large order. I received 1 too mant of a certain size and 1 less of another. I emailed my concern, received a response, to which I had to send pictures of packing slip with tags of incorrect items. I was surprised when I got a response in about 15 minutes telling me I would receive my replacement shirt shortly and I could just keep the extra shirt. It showed up within 2 days of his notification to me. I praise the customer service and will definstely do business with them again. I believe my associates name was Christian. He was fantastic and should be used ss a model for customer service in your company.
Hi Judy, thanks so much for your kind review! Can we ask which agent you spoke with so we can pass on your review?
There was a mistake in fulfilling my order and some of the products I received were the wrong sizes. Ross took an immediate action to correct the problem by shipping the right sizes promptly. It was greatly appreciated.
Hi Mayumi, Thanks so much for your kind review!
I placed an order with them --- never shipped after weeks of waiting. I contacted them and they said they'd look into it, they never responded to me. I followed up with them again and they had no record of our first conversation. After about 6 weeks they said they would have to cancel the order and I would need to order again. Stupidly, I ordered again. They shipped most of my items and I received the package -- some of the shirts were damaged, and one shirt was just missing entirely. I contacted them about it and they said they would look into it and follow up with me to correct the issue. They never did. I finally followed up with them now and they said too much time has passed and there is nothing more they can do and offered no solution. I just replied to remind them that they never shipped my complete order, they said they would correct the damaged shirts, and I expected a fair solution. I also just initiated a charge back with my CC company because they have been absolutely terrible to deal with on multiple occasions now. I would strongly recommend taking your business elsewhere, even if the prices are more. In the end I have spent much more time and more money than expected to not even ever receive what I ordered. They suck.
I had trouble getting my order shipped and I asked for help from customer service for over 2 weeks and I was ready to give up. Finally, I got Ross from customer service, and he got to the bottom of it, and it shipped that day. Thank you, Ross and now I will still order more from your company.
Thank you John for your kind review and apologies for any delays and inconvenience caused.
Received all but 3 items. No reply to email and no telephone pickup. They took the money for the items but failed to deliver. Boo-hiss. Shame really, the other items were timely delivered.
We are sorry to hear about your experience. Unfortunately, we cannot find your information in our system. Can you give us more information so we can investigate and help you as soon as possible? We would love the opportunity to make this right!
What can you say about Wordans Europe who has been taking money from customers but hasn't delivered and that's fraud. Haven't you reading feedback's from your Europe branch. Their negative feedback can affect yours
We are sorry to hear about your experience. Unfortunately, we cannot find your information in our system. Can you give us more information so we can investigate and help you as soon as possible? We would love the opportunity to make this right!
We had a little mishap with 2 items we received, but that was out of over 400 items ordered so far. Not bad odds! The customer service is fantastic! They resolved the issue quickly and were very helpful…. Especially ROSS! Superb service!
Thank you for your kind review!
I contacted Wordans after I ordered the wrong size sweatshirt for my daughter. Ross, the representative I worked with, was very helpful with my return and getting me the correct size. I will be ordering from Wordans again!
Thank you for taking the time to review us! We hope to welcome you back soon at Wordans!
Thank you for the review, we hope to see you again soon on Wordans US!
Ross helped me through the cancel order process and refunds expected in a timely manner. Always a great experience at Wordan's USA!
Thanks so much for your kind review!
Fast shipping of my order but unfortunately missing one item. I contacted customer service and had a response within 24 hours. Ross was very courteous and had quick resolution to my need. Thanks!
Hi Kellie, We are so glad you were able to get your issue resolved quickly! Wordans Team
Patient, knowledgeable, helpful
Hi Kathy, thanks so much for your kind review! Can we ask which agent helped you? Many thanks!
Very helpful customer service from Ross!
Hi Katie, We apreciate your 5* review!
Ross was extremely helpful! I appreciate him going above and beyond to help me with the correct paperwork and connecting me with the right team members.
Thanks so much for your kind words, we hope to see you again soon at Wordans!
Customer service was great to work with . Ross had amended to my error on my end to get it fixed right away. Thank you !
Hello! Thank you for your comment, we are happy to provide you with the best service. ✨
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