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Is Uniform Advantage legit?
Uniform Advantage (uniformadvantage.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 29% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers find the online ordering process very straightforward and appreciate the wide selection of comfortable, durable scrubs available in numerous colors. Many people note that shipping is remarkably fast, and products consistently arrive on time in perfect condition. Shoppers frequently share that the apparel holds up wonderfully after multiple washes while maintaining a professional and polished appearance.
Though some customers experienced significant order delays caused by unexpected website technical difficulties and inventory issues. Reviewers also mentioned that support teams were occasionally unhelpful or unresponsive when trying to resolve these troublesome delivery problems.
Auto-generated from all reviews of this business. For reference only.
Extremely Disappointed With the Lack of Communication and Order Delays
We had been using Uniform Advantage for a couple of months without any major issues until the first week of August 2026.
I placed an order for custom embroidered scrubs on July 29, 2026. When I attempted to track the order in early August, I discovered that I could no longer view my current or previous orders. I contacted customer service and was told the company was experiencing technical issues that were expected to be resolved within approximately 72 hours.
Unfortunately, that did not happen. Over the following weeks, I contacted customer service multiple times and spoke with approximately five different representatives, each of whom gave me different information about the outage, when it would be resolved, and the status of my order.
It has now been approximately four weeks since my order was placed, and I still have not received a meaningful update regarding my custom embroidered scrubs. What made the situation even more frustrating was that customers were not formally notified about the technical outage until roughly two weeks after the issues began.
Uniform Advantage provided a $20 gift card as compensation, but considering the length of the delay, lack of consistent communication, and continued uncertainty surrounding my order, I do not feel that this adequately addressed the situation.
I was also disappointed that the company appeared to continue accepting new orders while experiencing significant issues processing and tracking existing ones. As a business that depends on uniforms arriving on time, reliability and communication are extremely important to us.
This experience has significantly changed my opinion of Uniform Advantage. The inconsistent information, prolonged delays, and lack of proactive communication have raised serious concerns for me about their customer service and business practices.
Based on my experience, I would encourage other businesses and customers who depend on timely uniform orders to consider more reliable alternatives.
Reply from Uniform Advantage2026-08-26
Dear Valued Customer,
We sincerely apologize for the experience you have had with your July 29 order. We understand that, as a business relying on uniforms for your team, timely fulfillment, accurate information, and consistent communication are essential. In this instance, we did not provide the level of service or communication you had every reason to expect from Uniform Advantage.
Our network interruption began on August 5 and affected multiple systems involved in order processing, fulfillment, embroidery, and customer service. Early in the interruption, we anticipated that functionality could be restored within approximately 72 hours. Unfortunately, the scope and duration of the interruption proved to be significantly greater than initially expected. We recognize that the changing timelines and inconsistent information you received from our representatives only added to your frustration, and we sincerely apologize.
We also acknowledge your concern regarding the timing of our customer communications. We initially contacted customers whose order information was accessible to us; however, the interruption significantly limited our access to customer and order data. We recognize that this resulted in some customers waiting far too long for proactive communication, and we understand the impact that had on your confidence in us.
Our systems are now partially restored, and we are carefully bringing additional functionality back online while ensuring that our systems are operating properly. Our distribution teams are also working through the backlog of impacted orders in the order they were received. We understand that a $20 gift card does not make up for weeks of uncertainty or replace the embroidered scrubs you have been waiting for. It was intended only as a gesture of our appreciation for your patience during this unprecedented interruption.
We also understand your concern that our websites continued accepting orders. We considered pausing new orders; however, many customers still wanted the ability to place their orders and wait for fulfillment. We continued accepting orders while providing notices regarding the delays so customers could make that decision before ordering.
For more than 40 years, customers have trusted Uniform Advantage to provide the uniforms they depend on, and we recognize that this experience has affected the trust you placed in us. This prolonged interruption is not representative of the reliability or service we strive to provide, and we know rebuilding that confidence will take more than an apology.
As our systems and operations continue to be restored, our focus is not simply on returning to normal—it is on earning back the confidence of customers like you through reliable service, clearer communication, and the experience you should have received from us from the beginning.
We are truly sorry that we let you down during this experience and hope we have the opportunity to regain your trust.
I am very sad to write this review, as I have made several orders with Uniform Advantage in the past with no issues, however, whatever their "technical issue" is, it is beyond ridiculous. Going on over a month, how in this day and age do you possibly have technical issues for this long and everytime I tak to a represenative it is a different story of how much longer they expect this to be a problem. I am having to take my business elsewhere as even once they ever do fix their problem I foresee nothing but issues trying to fulfill orders
Reply from Uniform Advantage2026-08-26
Dear Lori Legge,
We sincerely apologize for the extended delay and the inconsistent information you received when contacting us. As a returning customer who previously placed several orders without issue, you had every reason to expect the same dependable experience, and we understand how deeply disappointing this situation has been.
Uniform Advantage has proudly served healthcare professionals for more than 40 years, and we take our commitment to our customers seriously. The delay in processing your order is due to the network interruption that began on August 5 and is not an attempt to unnecessarily delay your purchase.
We are pleased to share that our systems are gradually coming back online, and our teams are working diligently to restore normal operations. We expect to begin processing pending orders very soon, and your order will be shipped as quickly as possible.
We truly value the trust you placed in Uniform Advantage through your previous purchases. We hope to regain that trust and that you will give us another opportunity to serve you in the future.
Sport‑Tek truly exceeded my expectations. The moment I touched the fabric, I knew it was something special — soft, strong, and made to last. Every piece feels comfortable and beautifully made, and the colors stay vibrant even after embroidery and wear.
As someone who works with custom garments, finding material that behaves perfectly is a blessing. Sport‑Tek gives me confidence because I know the final product will look clean, professional, and high‑quality. It’s the kind of brand that makes my work shine and makes my customers happy.
I’m genuinely impressed and grateful. Sport‑Tek has earned all five stars from me.
Reply from Uniform Advantage2026-08-26
Dear Elizabeth Montesdeoca,
Thank you for sharing such wonderful feedback! We’re thrilled that Sport-Tek exceeded your expectations with its softness, durability, vibrant colors, and excellent embroidery results. It is especially rewarding to know that the quality of the garments helps your custom work shine and keeps your customers happy. We truly appreciate your five-star review and look forward to serving you again!
I agree with recent reviewers. I’d never had a negative experience until I placed an order in early August with a generic email x 1 about a week later stating they were having an outage. When I reached out 3 weeks after placing the order, I received another generic email response with no option to cancel. I will not order from UA again. Too bad
Reply from Uniform Advantage2026-08-21
Dear Vanessa,
We sincerely apologize for the delay and inconvenience you have experienced with your recent order. We completely understand how frustrating it is to wait several weeks without receiving a clear update or being able to cancel your order.
We are currently experiencing a system outage that has impacted our ability to access and process some orders. We expect our systems to be back up by early next week, and we truly appreciate your patience while we work to restore normal operations.
If you would like to cancel your order, please provide your order number. If you do not have the order number, please share the email address and phone number used to place the order. We will do our best to locate your order and assist with the cancellation.
We are very sorry that this experience has caused you to reconsider shopping with Uniform Advantage, especially after having positive experiences with us in the past. We appreciate the opportunity to assist and work toward resolving this for you.
Site has cool uniforms, but like some of the reviews listed, I also placed an order August 1st and they keep saying there is an outage. It has been almost a month! I don't think it should be legal to keep taking peoples money for almost a whole month, with no way to see the orders or know when the website will be up. They never sent an email or anything. You had to eventually get fed up and reach out. This is not good for business. I will get these few pieces I want, and then never again will I order from them.
Reply from Uniform Advantage2026-08-21
Dear Sonya,
We sincerely apologize for the extended delay and understand how frustrating it has been to wait for your order without the updates you expected.
While our website and customer communication channels have remained operational, we are currently experiencing an issue with the internal systems we use to process, fulfill, and ship orders. Our team is working diligently to restore these systems as quickly as possible, and we currently expect them to be back up by early next week.
Uniform Advantage has been committed to serving healthcare professionals for over 40 years, and we recognize that this experience has fallen short of the level of service you should expect from us. Please know that we are committed to making things right as soon as possible.
We truly value your business and hope to regain your trust very soon. We would greatly appreciate another opportunity to serve you in the future and provide you with the experience you deserve.
Thank you for your continued patience and understanding while we work through this issue.
They have had a "temporary outage" with their team "working around the clock" to fix for like 3 weeks now. Really a shame, they were my favorite scrub store. Clearly they don't want to put any actual resources into fixing this issue.
Reply from Uniform Advantage2026-08-21
Dear Jessica,
We sincerely apologize for the frustration and disappointment this extended network interruption has caused. We understand how concerning it is to experience an outage for this length of time, particularly when you have trusted Uniform Advantage as your preferred scrub store.
For the last 40 years, Uniform Advantage has been committed to serving healthcare professionals, and that commitment remains as strong as ever. This network issue was unexpected, and we recognize the significant inconvenience it has caused our customers.
Our teams remain focused on getting the issue resolved as soon as possible, and we currently expect our systems to be back up by early next week. Once restored, we will work diligently to resume regular order processing and shipments as quickly as possible.
We truly value the trust you have placed in Uniform Advantage over the years and regret that this experience has let you down. We hope you will give us another opportunity to serve you and provide the experience you have come to expect from us.
Made an order August 1st. I still had not received any tracking information over a week later. I had to reach out to customer service to get my tracking number. A few more days had passed, I checked my tracking, The website has been down for over a week. No orders can be cancelled or shipped until the website is back up (down since the 9th at least.) Now I have to wait for the website to be back up to get my money back. DO NOT BUY FROM THIS WEBSITE!
EDIT: STILL fighting to get a refund. the website is down AGAIN after being up for a few days and i cannot find my order so i can’t get a refund after over 3 weeks of placing my original order.
Reply from Uniform Advantage2026-08-21
Dear Karley,
We sincerely apologize for the delay, frustration, and inconvenience you have experienced with your order. We understand how disappointing it is to place an order and not receive the expected shipping updates, especially when you have had to contact us for additional information.
We are currently experiencing a system outage that has impacted our ability to access and process some orders. We currently expect our systems to be back up by early next week, and we appreciate your patience while our teams work to restore normal operations.
If you would like to cancel your order, please provide your order number. If you do not have the order number available, please share the email address and phone number used to place the order. We will do our best to locate your order and assist with the cancellation.
We sincerely regret the experience you have had and understand your frustration. We appreciate the opportunity to assist you and work toward resolving this as quickly as possible.
I returned some uniforms and got a email August 3rd saying uniform advantage received my return order but never returned my money or no emails after that, for the most part I loved shopping with uniform advantage, but not the returns it is like I am out $80 that is not good business
Reply from Uniform Advantage2026-08-21
Dear Donna,
We sincerely apologize for the delay and frustration you have experienced with your return and refund. We completely understand your concern, especially after receiving confirmation that your return was received and not seeing your refund processed.
The delay in processing your refund is due to an unexpected network outage that is currently affecting our systems. We currently expect our systems to be back up by early next week. Once the network issue is resolved, we will work to process your refund at the earliest opportunity.
We truly appreciate that you have enjoyed shopping with Uniform Advantage, and we regret that your recent return experience has fallen short of your expectations.
Please accept our sincere apologies again for the extended delay and inconvenience during this outage. We appreciate your patience and understanding as we work to restore our systems and resume normal operations.
I’m kinda pissed that you haven’t processed my order. I received an email stating that your business is facing technical difficulties. It’s been weeks now and you still have not resolved the issue. I need my order STAT!!!!!
Reply from Uniform Advantage2026-08-21
Dear Brenna,
We sincerely apologize for the extended delay and understand your frustration, especially when you need your order urgently.
We are continuing to work through an unexpected network issue that has affected our ability to process and fulfill orders. We currently expect our systems to be back up by early next week, and our teams remain focused on restoring normal operations as quickly as possible.
Once our systems are restored, we will work diligently to resume order processing and shipments. We sincerely apologize again for the inconvenience and appreciate your patience during this unexpected disruption.
Need to return my purchase and no one has answered the phone in a week! Just horrible! I need a return shipping label!
Reply from Uniform Advantage2026-08-21
Dear Gina,
We sincerely apologize for the frustration and inconvenience you have experienced while trying to reach us for assistance with your return.
Our Customer Service team is operational Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday and Sunday from 9:30 AM to 6:30 PM EST. You can reach us by phone at 1-800-283-8708, through chat at help.uniformadvantage.com, or by email at [email protected].
We would be happy to assist you with a return shipping label. Please send us your order number, email address, and phone number associated with the order, and we will assist you with the return label.
We apologize again for the difficulty you experienced reaching us and appreciate the opportunity to help resolve this for you.
I ordered two weeks ago. They are having an "outage" and have no idea when it will be fixed and when my order will ship. They are not upfront about this on their site.
Interestingly, new positive reviews dated as recently as today are on their site. So, the "outage" isn't having an impact there.
Reply from Uniform Advantage2026-08-21
Dear Valued Customer,
We sincerely apologize for the delay and frustration you have experienced while waiting for your order. We understand how concerning it is not to have a clear shipping timeline, and we regret the inconvenience this unexpected network outage has caused.
We currently expect our systems to be back up by early next week, and our team remains focused on restoring normal order processing and shipments as quickly as possible.
We also understand why seeing recent positive reviews on our website during the outage may seem confusing. Our website and customer communication channels have not been affected. The issue is with the internal systems we use to process, fulfill, and ship orders, which is why reviews and other website functionality may continue to operate while order processing is impacted.
We sincerely apologize again for the extended delay during this outage and appreciate your patience while we work to restore our systems and resume regular operations.
I love shopping online on the uniform advantage website. It is easy and convenient. I shop when the particular items I want are on sale. The site is user friendly and easy to navigate.
Reply from Uniform Advantage2026-08-11
Dear Katie Ratliff,
Thank you so much for your amazing review and recommendation! We're thrilled to hear that you had a great experience from start to finish, from easy ordering and timely delivery to the quality of your items and the service you received. Your kind words about our Customer Service team mean so much to us. We truly appreciate your support and look forward to serving you again!
I recommend this one of anyone looking for uniform. It’s the perfect size and color ever.
Reply from Uniform Advantage2026-08-11
Dear Nah Abdulai Bah,
Thank you for your kind review and recommendation! We're so glad to hear that you found the perfect size and color. We truly appreciate your support and look forward to serving you again!
Dear Roxanne,
Thank you for your kind review! We're happy to hear that your order arrived promptly and that you're pleased with the quality. We truly appreciate your support and look forward to serving you again!
I love my new scrubs! Very comfortable and they came in the hard to find Galaxy blue. What I love the most...the price!
Reply from Uniform Advantage2026-08-08
Dear Lee,
Thank you for your kind review! We're so glad you love your new scrubs and were able to find the color you needed at a great price. It's wonderful to hear they're comfortable, too! We truly appreciate your support and look forward to serving you again.
Not even kidding the best online store I’ve ordered from for scrubs and medical supplies.
Customer services were amazing as well, they replied on time and my order arrived on time. Totally recommend it to people! Quality is great and very easy to order.
Reply from Uniform Advantage2026-08-08
Dear Tasneem,
Thank you so much for your amazing review and recommendation! We're thrilled to hear that you had a great experience from start to finish, from easy ordering and timely delivery to the quality of your items and the service you received. Your kind words about our Customer Service team mean so much to us. We truly appreciate your support and look forward to serving you again!
I absolutely love UNIFORM ADVANTAGE!!!!!!!! If something doesn’t fit, or whatever u might dislike about your item, they have the BEST exchange & refund policy!!!!!!!!!!!!!!!!!!!!!! This has been my forever site, since I heard about it…!!!!!!!!!!!
Reply from Uniform Advantage2026-08-06
Dear Cantice Tyler,
Thank you for your kind review! We're so glad to hear that our Live Chat team was able to assist you. We truly appreciate your support and look forward to helping you again whenever you need us!
It was a great experience because everyone wants to look there best when reporting to work. With uniform advantage, you can do just that without breaking the bank. Great quality when it comes to fabric and durability. And a wide variety of colors are a plus. I would recommend this company to all Healthcare professionals i come in contact with. And it's a lot of them.
Reply from Uniform Advantage2026-08-06
Dear Devon,
Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a great experience with Uniform Advantage and that you appreciate the quality, durability, variety, and value of our products. It means so much to us that you would recommend us to your fellow healthcare professionals. Thank you for your support, and we look forward to serving you again!
Dear Linda McFarland,
Thank you for your kind review! We're so glad to hear that our Live Chat team was able to assist you. We truly appreciate your support and look forward to helping you again whenever you need us!
Ordered a scrub top got the scrub top. It was extremely cheap material horrible quality poorly made so I sent it back with tags and they still charged me for shipping for it even though it was never worn only had it in my possession for a couple days and I still lost money for shipping and that is bad customer service poor management.
So be aware of what you buy and make sure you really want it otherwise you’re gonna eat the shipping cost cause they won’t pay for it
Reply from Uniform Advantage2026-08-06
Dear Roxanne Myers,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the scrub top did not meet your expectations and understand how disappointing it was to have to return it. We also apologize for the frustration caused by the return shipping charge.
While return shipping fees are handled according to our return policy, there are situations where we're able to waive the return label fee as a courtesy, depending on the circumstances. We'd be happy to review your case.
Please email our Customer Service team to [email protected] and mention this review so we can locate your order and refund the return shipping label as a one-time courtesy. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.
We look forward to hearing from you.
Best regards,
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