I'm a first time customer of YWigs
I'm a first time customer of YWigs. I have seen other stylists and clients use their hair bundles over several social media platforms, and decided to order. I ordered one bundle to experience how boho pieces would look. I ordered the hair (right before a holiday). Due to my poor planning (No fault to the company at all). The shipping dates were specific. I received my bundle the day of my appointment. I struggled with keeping it or sending it back. I reached out to their customer service department and, I was extremely pleased how Wendy (I call her personal concierge) resolved my order. Each time I reached out, I noticed consistentecy. It was always Wendy, it wasnt someone new, who had to look over my notes just to see what was going on it was always Wendy. The customer attributes she demonstrated goes a long way. Wendy displayed these characteristics and so much more Super responsive Listened to my issue Provided suggestions on how to resolve the matter for my needs Follow up and follow through were excellent I can appreciate a company that shares and teaches exceptional customer service. As I stated earlier. Plan your order, especially not around a holiday. This was my error, not the company. I will be ordering from YWigs again merely because of how Wendy supported me.