I am extremely disappointed with my…
I am extremely disappointed with my experience with Universal Yums. I originally purchased a subscription as a gift and experienced multiple issues, including shipping problems and repeated boxes. When I renewed the subscription, the first boxes received were the same countries and many of the same items we had already received the previous year. Had I known this in advance, I would not have renewed. I contacted customer service in January to express my concerns and requested a refund for the remaining subscription period. Instead of addressing my request, I received responses explaining why they repeat boxes and was offered an additional box. Months later, my subscription automatically renewed. I immediately contacted Universal Yums and requested that the subscription be canceled and that my renewal charge be refunded. Rather than directly addressing my request, I received unrelated responses and was eventually told to cancel the subscription myself through the website. My frustration is not just with the repeated boxes, but with the lack of meaningful customer service when I repeatedly asked for help. I felt that my concerns were dismissed and that my requests for cancellation and a refund were not properly addressed. Based on my experience, I cannot recommend Universal Yums.