Double charged
After losing access to an old email and being double charged monthly $10.99 for over a year attempted to contact cs to cancel the additional account. Unfortunately only allowed through live chat the rep continued to tell me I had to cancel it through Apple??? It took me an hour and 31 minutes to describe in great detail instructions on how to do her job and attempting to convince her to unlock my ability to attach proof providing screenshots of the company she is working for website showing the monthly subscription prices, my 14 mos bank statements and of my phones subscription setting containing no apple subscription she finally canceled it. Horrible horrible customer service. Never experienced such incompetence before in my life. That in my opinion needs attention