This company cannot be trusted and you…
This company cannot be trusted and you should not order from them. I ordered pants and the quality is very poor. Not to mention sizing is not good. I tried to return them and you have to pay for shipping to have them return. They will not give you a shipping label even though says free returns on the website. False advertising. The shipping from the US to China for 2 pairs of pants is $425 yes you read that right. I have contacted them numerous times and they refuse to issue a return label. So save yourself the frustration and disappointment and DO NOT order from them. 9/3 They keep asking me to update this review. I still stand on what I said before. However, I will let the consumers know I did finally get a refund after I had to send numerous emails and go back and forth with them many times. They had ask to return the item. It would have cost me $400 to do so. So I sent this email to them - A return if preferred but I should NOT have to pay $400 to ship them back to you. That is totally taking advantage of United States customers and you know that. No worries though. I have learned my lesson to NEVER purchase from you again. I bought from you in good faith. I never thought I would have an issue returning if I needed to. It is truly unfortunate. I will also leave reviews on your company on every site that I can to inform buyers of your policies so that they think twice before they purchase anything from this company. This is the response - Dear customer, We’re really sorry your recent order didn’t meet your expectations. Your feedback means a lot to us, and we’d love to make things right. To solve the problem, we would like to refund the payment of these 2 items for you as compensation and you don't need to return the items. May I ask if it is acceptable to you? Once your concern is fully taken care of, many of our customers find it helpful to update or remove their review on Trustpilot to reflect on their latest experience So they keep emailing to update this review so that people know they finally gave me a refund and stated - Final email from them -Dear customer, Thank you for confirming you have received your refund. We are truly sorry that you had to communicate back‑and‑forth repeatedly to reach a resolution. It was never our intention to make the refund process difficult for you, and we take your feedback very seriously. We completely understand your feelings about this experience. If you feel our issue has been fairly resolved now, we would highly appreciate it if you could consider updating your review to reflect the final outcome. Your honest feedback matters a lot to other shoppers as well as to our team. So this is my honest feedback - do with it what you.