I should have read the 1-star reviews
It seems I should have read these 1-star reviews before signing in to possibly start the service, since it's exactly what happened to me. I wanted to write a review to warn others of the scam-like practices. I had to create an account to try to see what choices I had for food restrictions, then put in a card to see a menu. They get you by having to sign up before you can look at the menu or change it. The menu included things I marked I couldn't (food allergies) and didn't like to eat (it only satisfied some of them and not others- things that were for allergies, like gluten-free, dairy-free, or soy-free). I couldn't figure out how to change anything-I don't think you can, so I canceled immediately (within minutes!), got a verification email that it was canceled, and a delivery showed up. I called that day to get a refund, and basically they said, too bad, in the "terms and conditions" it states you have to call to cancel. Why would I call? I used the cancel on their website and the email said it was canceled. I'm so angry with them! Almost $300 in groceries I cannot eat. I would tell everyone never to use them. And as for the hope they make things right, I'm seeing from the reviews, they don't. They just reply to every negative review that they will reach out and they don't. And they don't make things right, they say, "we will use this to make ourselves better in the future ", but they keep repeating this, so they aren't improving, as shown by it happening to me the same as others. Edit: I did get contacted, and they did offer an explanation that since I picked quick and easy meals, it overrides all allergies and food preferences, which is not clear when they guide you through choices. Food preference/allergy/diet choice should trump everything because that affects health. There was no way to make changes after menus populated - I triedto deleteand change things. Also, they plug you in for a meal delivery immediately. As a new customer, I think they should give a couple days, at least, knowing there might be some mistakes and that wouldallow for changes. There was absolutely no time to change, as I signed up a few minutes before 9:48 PM tried to contact them and got an automated email at 9:48 PM telling me to find the cancellation option on their website. I got a cancel confirmation email at 10:27 pm and the deadline was apparently at 11:59 pm because the delivery got automatically put in for the first available, which was the next day. I don't believe these things are clearly communicated to the customer when taken through the sign up and not good business practices.