I have used Expedia for many years
I have used Expedia for many years, but this experience was very disappointing. During booking, Expedia showed that the first checked bag would cost $50 (see screenshot). However, when I checked in with United, I was charged $90 for the same bag. I contacted Expedia customer service and provided the details. Unfortunately, they could not explain why their baggage information was incorrect and offered no solution or compensation. The inaccurate baggage fee information influenced my purchase decision. If I had known the actual baggage fee was $90 per bag, I would have purchased a higher fare that included one free checked bag. Instead, I relied on the information Expedia displayed and ended up paying significantly more than I expected. I understand baggage fees are ultimately charged by the airline, but if Expedia displays baggage fee information during the booking process, it should be accurate or clearly indicate when the information may not be current. Otherwise, customers cannot make informed decisions when comparing ticket options. Because of this experience and the lack of customer support, I will no longer use Expedia and will book directly with the airline in the future.