Account restricted , DHgate extremely unhelpful
Account restricted due to my bank card being cancelled by bank due to fraud activity. Told to open new account, replicated my order then that account restricted too. Now the order I paid for and waiting to be shipped I am unable to see status. Don’t know whether the shipment is coming or refunding. Sent proof via email to DHgate who say they can’t see order as doesn’t exist!! I sent copies of payment order number etc . Now they will not respond to emails , £138.62 I’m unable to retrieve back. What a shambles . Loyal customer for 5 years without issues , now treated so badly … I’ll wait for the AI response from DHgate asking me to contact them in the app etc as per all other reviews, even though I can’t access my accounts to do this! Just tell me how to get proper help , please !