Premium Price, Disappointing Quality
Update 07/22/26 Since my original review, HairVivi continued engaging about my concerns, including offering to inspect the wig, which was not a practical option for me. I appreciate that they continued working toward a resolution. 07/09/26 I purchased the Rylee glueless wig because of HairVivi's strong reputation and premium price, but my experience was disappointing. The hair itself was soft and looked beautiful, but the construction and quality control did not meet my expectations. The issues I experienced included: The knot bleaching appeared to extend beyond the knots into the hair roots. It wasn't noticeable under indoor lighting but became obvious in natural light. Despite ordering the recommended size based on HairVivi's size chart and adjusting the straps, the sides of the wig would not lie flat from the temples downward. Tightening the straps only caused the back of the wig to bunch. The side combs arrived loose in the box instead of being pre-sewn into the wig. The wig arrived with a very strong perfume smell. What disappointed me most was the customer service. When I contacted HairVivi, I was advised to use foundation to cover the roots and to use hairpins or lace spray to hold the sides of the wig down, even though this wig is marketed as a ready-to-wear glueless wig. I understand that some wigs may require additional styling or modifications, but that is not what I expected from a premium-priced wig advertised as ready to wear. I was hoping for a solution that addressed the quality concerns rather than suggestions for working around them. One thing I wish I had known is that I couldn't identify either issue before cutting the lace. The root bleaching wasn't apparent under indoor lighting, and the side fit issue only became apparent after the excess lace was removed. I can only speak to my own experience, but based on this purchase, I expected better quality control and customer service from a premium-priced brand.