Slow, Non-Existent Customer Service
I tried to communicate by chat, but no one responded. 10 days later I received a response to my chat. Very slow. I uploaded a new single and waited 2 weeks for it to be "inspected". Sounds like money grab for the $29.95 express inspection. Still waiting for answers to my 2nd chat conversation 3 weeks ago. Really slow. I got an e-mail that CD Baby had built a promo page for my new single - but I can't see it or access it. I'd like to use it, but I can't figure out how to get to it. I want to transfer the existing CD releases that were originally submitted under my artist's name to my Record Label name, so I can provide tax info and a payment method. I've requested help, but no response.