This company was perfect last year
This company was perfect last year. Now not so much. I have tried to order a specific frame from them that I previously ordered and received. It is still on their website, showing a picture and description of the frame I want. However, I ordered three of them and received three very cheap, not wood frames. They did not even look like the photo. They did make that good, refunding my money. But the CS rep had no idea how this happened. I waited a few months and thought maybe it was just a shipping mistake. So I ordered again. I know the definition of insanity. The photo on the website is correct, but the frame I received today is the cheap non-wood frame. I have another on the way, which I will just return. Not ordering from them again! Several of my artist friends feel the same way. What has happened to this company!!!!!