Disappointing Post\-Sale Experience with Penske Truck Purchase
We purchased a truck from the Penske Forest Park, Georgia location. I want to begin by acknowledging that our sales representative was responsive, persistent, and made the purchasing process itself relatively smooth. Unfortunately, our experience after the sale has been extremely disappointing. Within approximately a week and a half of ownership, the truck developed a check engine light related to the DPF system. Since we had purchased the vehicle under Penske’s Level 2 inspection program, we were already planning to have the truck inspected to address the remaining items needed to bring it up to the expected standard. Penske scheduled the truck at one of its service centers, where we were informed that the DPF issue had been repaired. However, we are now experiencing the exact same problem. When we reached out for assistance, we were simply told that we were outside of the 15-day period. Respectfully, this is not a new issue—it is the same issue that Penske represented as having repaired. If the repair had been completed correctly, we would not be facing the identical problem today. We believe that workmanship should be supported, especially when the original repair failed to resolve the issue. Additionally, the cargo box continues to leak despite being told that those leaks had also been repaired. We have sent multiple emails requesting assistance regarding both concerns and have received little to no response. We understand that used equipment may require maintenance, and we did not expect perfection. What has been most disappointing is the lack of accountability and follow-up after the sale. We purchased this truck in good faith, trusting Penske’s inspection process and repair commitments. Instead, we have been left with unresolved issues and limited communication. We hope Penske will reconsider its position, stand behind the repairs that were performed, and demonstrate the level of customer service and integrity that customers expect from a company of its reputation.