Expedia booked tickets in incorrect name.
I've had an Expedia account for many years and have used it many times. If I want a flight, I select the flight, confirm it and then go to check out. My first name, middle name, last name, country, phone number, gender, and date of birth are all correctly defaulted and the fields are protected so I can't update them. For my last booking, Expedia switched my first name and last name so my airline tickets were all in the wrong name. I called them and they said that British Airways have a $74.80 charge to change it and I had to pay it. Now , they are refusing to refund me for their mistake. Last year, I used Expedia to rent a car. I selected Mercedes class which is a higher cost than normal. Expedia selected a rental car company that did not have Mercedes class cars at all and again they refused to reimburse me anything.