Terrible delivery experience and extremely poor customer service
Very disappointing experience with Castlery. I ordered a Seb Super King Bed and the delivery process has been handled terribly. I did not cancel or reschedule the delivery. I simply informed their courier, BJS, that I would be available from 3:30pm on the scheduled delivery date, or the following day if needed. The courier then stopped responding despite multiple attempts to contact them over an entire week. After Castlery initially suggested they would resolve the issue and arrange delivery, I was later told the bed had been returned to their warehouse and that they would cancel the order and deduct a £60 "collection fee". Charging me for a failed delivery caused by poor communication from their own delivery partner is completely unacceptable. A premium furniture company should take responsibility for its logistics failures rather than penalising customers. Extremely disappointing service. I would not recommend Castlery.