This feedback was prior to the recent…
This feedback was prior to the recent resolution provided me. After having issues with the labeling and distribution of my track, it took several weeks to obtain any assistance from customer service, after multiple unanswered emails, and chats. The turn around time was atrocious. Finally April responded and handled my issue with high level professionalism. I definitely feel she should be recognized as she saved a customer from going to Landr, at least for now. As I mentioned to her, my concern is will this be a pattern for the many tracks I need to process and distribute over the next few months? Right now I’m on the fence about it, since from some reports claim CD Baby has developed a reputation for what I just experienced. I’m not sure if you are understaffed and other internal problems, but I hope your company is taking whatever is happening seriously as this will eventually erode your ability to sustain market presence and profitability. Anyway that’s it. I will need to really ponder staying with CD Baby going forward or looking elsewhere. I’m not sure right now… Sam