I am extremely disappointed with…
I am extremely disappointed with Expedia. We booked and paid for a hotel through Expedia and received a confirmed reservation. We drove approximately 800 miles from home, only to arrive and find out that the hotel had not received—or would not honor—our reservation. We were left stranded late at night with no room for the night. The most frustrating part is that Expedia has not provided an immediate solution. They will not arrange and pay for another comparable hotel, even though we booked and paid for a confirmed reservation through their platform. Instead, we are being told that we may have to wait up to 72 hours just to find out whether our money will even be refunded. We should not be expected to pay twice for a hotel because of a failure between Expedia and the hotel. We are now hundreds of miles from home, late at night, without the room we paid for and with no immediate resolution. This is completely unacceptable customer service. A confirmed reservation should mean that the customer actually has a room when they arrive. Expedia needs to take responsibility for problems involving reservations made through its platform instead of leaving customers stranded and forcing them to pay out of pocket for another hotel.