Albert charged me for an account that was not fully setup with no user login details
I discovered recurring monthly charges from Albert for a subscription I was unaware was active. When I contacted customer support, I was told that my account had never completed identity verification, meaning it was never fully set up. Despite that, Albert had been charging me a monthly subscription fee. My concern is not simply the charges—it’s the process. If an account was never fully completed or verified, why was a paid subscription activated and allowed to continue billing? Customer support repeatedly stated that I had authorized the subscription but was unable to explain how recurring billing was appropriate on an account they themselves confirmed was never fully verified. Instead of addressing this inconsistency, I received scripted responses describing the membership benefits and a refusal to answer the core question. They canceled the subscription but would not provide a clear explanation of their billing practices. Consumers deserve transparency. Before paying for a premium subscription, an account should be fully established, and the customer should clearly understand what they’re authorizing. My experience left me with more questions than answers.