Horrible customer service
The ordering process requires submitting a measurement of your window. I submitted 36 inches wide. The blinds I got were 34 inches wide. Light comes streaming in through the sides making the "blackout" blinds useless. I reached out through every means possible for weeks until I finally got to a representative that told me I should have known that they always deduct an inch and 3/4 from the width I submit. Not sure how I should have known that or why that's an"standard" that makes any sense. Either way, I am not getting a replacement, a refund or even the call back from customer service that they promised. I'm out $400 and still need new blinds. Terrible way to do business.