I had a problem with my nearly 3 year…
I had a problem with my nearly 3 year old Delta 2 product, it was displaying an overload protection on display and unit would not charge or respond to anything I tried, resetting ect. I contacted Ecoflow for repair if possible, after an explanation of my problem the unit was collected from my property by a courier and returned to Ecoflow. In order to get to this point several emails with details and photographs were supplied by myself. After about 2 weeks i received an email stating that I could receive a refund of calculated amount which was not stated or a Brand New unit, I decided to except a new unit which I received about a week later. Although the initial exchange of emails and calls was a bit drawn out at the end of the day Ecoflow came through with this situation and I am very satisfied with them. The new unit works correctly so far and I would recommend Ecoflow products to anyone interested in the company. Yours sincerely C.Legge