Apple’s theft of £429 from 82 year old woman
Arranged a replacement iPad via AppleCare for my 82 year old mother. The replacement iPad was lost by UPS (which happens and you can’t blame Apple for that but): 1. Apple took two weeks to investigate and acknowledge the failed delivery. 2. Then, despite acknowledging this and saying they would arrange a new shipment they still took £429 from my mother’s account for non- return of the broken iPad ( despite not having delivered the replacement) 3. Three weeks later and Apple are still refusing/delaying refund of that incorrect debiting of my mother’s account. Outrageous. Taking the money was a mistake but not returning it as soon as you’re told about (and acknowledged) the error is just theft.