Don’t use this service
When booking online the ticket I purchased was reduced to an economy ticket instead of a freedom ticket. I explained the error to your online agent and they would not upgrade my ticket without charging me extra fee! I cancelled my ticket and just booked through porter myself. I got the freedom ticket I wanted in the first place and the cost was the same price as what you charged me for economy! Your wait time to be reimbursed is ridiculous. Not only are you a rip off in price your service sucks!