Buying/working with Sava & the customer…
Buying/working with Sava & the customer support team has been nothing short of stellar. Lemme say this again, THEIR SEVICE HAS BEEN NOTHING SHORT OF STELLAR! The ordering process was simple, easy, and literally straight forward. Just know your measurements to match with the right size bike. Now for the real experience, I reached out to the supper team initially to ask about a “missing” bottle cage. That’s when I met Gary. FYI, if Gary’s managers see this, give him a raise, he was friggin awesome! Gary quickly assured me that the bottle cage wasn’t missing but was coming in another shipment separately. He was super down to earth and calming, which is appreciated. I told Gary about any findings out of the box, like slight brake rub on my front rotor, my front brake pistons not retracting, and asked about a possible missing axle cap for my rear wheel. Once again, Gary had the right answers and explained in depth the situation. No missing cap, simple design difference in the front vs. rear, and for the brake rub & brake pistons he suggested I take it to a proper bike shop to have it checked out, and they would cover it. WHAT?!?! Now THAT is great customer service. Throughout this process, Gary asked me how I was doing, about the ride, how I’m feeling, just being an all around caring person. Gary was dope! 5 solid stars from me!