Beware when booking through Expedia
‼️Buyer beware when booking through Expedia‼️ I booked a hotel through Expedia while moving my 81 year old mother with dementia from Tennessee to Florida. I received a confirmation number and arrived at the hotel only to be told they had no reservation for me and no rooms available. The hotel directed me back to Expedia which I could not reach a human through their customer support. When I finally got hold of them a few days later, Expedia’s solution was to refund only part of what I paid while keeping a fee, even though I never received the room I booked. I declined because I shouldn’t have to pay for a hotel room that was never provided. I disputed the charge with my Apple Card, but the provisional credit was ultimately reversed because Expedia said they don’t take cancellations and it’s in their policy, however this wasn’t a cancellation, it was a service paid for that was not provided. I wasn’t trying to cancel. I wanted more than anything to get my mom and myself into that room to sleep that night. In fact, I cried in the parking lot because I couldn’t. I ended up paying for another hotel that night out of pocket while I was in the middle of one of the most expensive and difficult situations of my life because I had no other choice. I’m sharing this so others understand the risk of booking through a third party site. If something goes wrong, you may find yourself caught between the hotel and the booking platform while each points the finger at the other. And they are well versed in how to screw you over and keep your money legally. Trash business and I will NEVER use them or any other third party booking site again. Call the hotels to book!