Beware
This company has been a total nightmare as my family and I struggled with broken AC units in our Arizona home. (Currently 110 degrees in Phoenix). It has been over four weeks since we opened our claim. Three technicians have recommended total replacement of the units, and finally today Liberty Home Guard offered us $450 "reimbursement" to replace both units, which was quoted at $23,000 by the technicians. In the meantime, we have been displaced from our home and dealing with very slow response times and excuses why they cannot or will not help us through this. On several occasions I called to ask to speak with a supervisor, and was told "that is not possible." We are under financial strain and a lot of stress, I feel like we were tricked when we signed up for this policy. I wish that we would have used my last home warranty company instead.