Complete waste of my time and money.
I was never able to get the identity verification process to work, despite attempting it more than 10 times. I even emailed a copy of my ID and asked if they could manually verify it, but they refused. Because I couldn't complete the verification, I initially missed my consultation and was charged a $50 no-show fee. To their credit, they eventually refunded the fee and provided a separate link so I could complete the consultation. Unfortunately, the problems didn't end there. After I was charged for my prescriptions, the pharmacy informed me they could not ship my medication because my identity still had not been verified through the system. Again, no alternative method of verification was offered. I spent well over an hour across multiple attempts trying to resolve these issues. Nearly every interaction was through AI or email support, and I was never able to speak with someone who could actually fix the problem. I'm very comfortable with technology, so this wasn't a user error. The verification process simply didn't work, and there was no effective backup solution. In the end, I invested a significant amount of time, dealt with unnecessary frustration, and spent money without receiving the service or medication I signed up for. I cannot recommend this service based on my experience.