Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age.Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment.Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!
Written by the business, not verified by us.
Is Hone Health legit?
Hone Health (honehealth.com) has a 4.8 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical professionals for being exceptionally thorough, attentive, and genuinely understanding of individual health concerns during consultations. Many individuals emphasize how comfortable they feel discussing personal symptoms, noting that physicians take ample time to listen without rushing.
People also highlight the smooth telemedicine process, explaining that booking appointments is remarkably convenient and straightforward. Consumers deeply appreciate receiving clear, detailed explanations regarding their bloodwork and lab results, which helps them make informed health choices. Patients ultimately feel fully supported and confident moving forward with their customized wellness plans thanks to this well-organized service.
Auto-generated from all reviews of this business. For reference only.
I’d strongly caution anyone considering Hone Health to think twice about the customer-service side of the experience.
My biggest issue is that I’ve found them extremely unreliable when it comes to basic things you’d expect a healthcare provider to handle correctly—like sending lab requisitions, getting those requisitions uploaded/available in the appropriate lab portal, and making sure the paperwork actually makes it where it needs to go. When something goes wrong, getting help is another problem entirely. Responses can be painfully slow, and it often feels like you’re stuck waiting on an automated system rather than being able to quickly reach someone who can actually fix the issue.
For a healthcare service, that’s a pretty serious problem. When labs and medical paperwork are involved, “we’ll get back to you” days later isn’t good enough.
And this doesn’t appear to be an isolated complaint. There are multiple Reddit users describing similar experiences with missing labs, delayed processing, unanswered messages, voicemail-only customer support, and long waits for issues to be resolved.
Hone may work fine for some people, but based on my experience, I would not rely on them for something as important as making sure your lab orders and medical paperwork are handled correctly and on time. If you’re considering them, I’d do your homework and look closely at the customer-service experiences—not just the marketing. These reviews are paid for.. if you leave them a review here they discounted the service price. These reviews don't reflect reality.
Dennis GUnited States · 2 reviews · Experienced 2026-08-11 ·
★★★★★
Dr. Russo is a top-notch provider.
The doctor is professional and knowledgeable. He takes the time to review results before consultations and always has a solid treatment plan. Great service from the organization and very organized.
P
Patricia AlvaradoUnited States · 1 review · Experienced 2026-08-10 ·
★★★★★
Exams explained
Dr Swain explained everything she saw on my exams. I noticed in the pre-consultation questionnaire were a lot of items the doctor didn’t read. I know this because she asked things I had written specifically. Overall the consultation shed light on my condition and I see a light at the end of a very long tunnel called menopause.
Dr.Wilson was pleasant- offered appointment times that are very flexible - She listened to me- I felt like she heard me. Before offering suggestions for treatment. She was honest and informative-I’m looking forward to getting started on a new journey!
Dr was very thorough and pleasant, i felt listened to and made it worth while. i look forward to feeling better. She connected my health needs quickly and listened
I love that the doctors are awesome and they go over your bloodwork and give you options on your treatment and adjust it depending on your bloodwork. I tried other places and this has been the best experience and has really helped me.
I really appreciated how Dr. Russo took the time to methodically walk through each of my test results and explain what to expect from Hone and my treatment. It's notable that he spent more time with me during a telehealth visit than my regular doctor does face-to-face.
Also, the text reminders for upcoming appointments and the detailed prep instructions for testing and physician Telehealth sessions were flawless.
The process from signing up to getting bloodwork and scheduling my appointment was easy. I received text messages to remind me to make my appointment and when it was happening. My physician was thorough and never rushed me. Highly reccomment Dr Kara Park
I have been undergoing testing with my primary doctor since February 2026. After my ablation, I began experiencing symptoms consistent with menopause. Although I was told my levels were “normal,” my body told a different story. Speaking with Dr. Santorufo helped me realize I wasn’t imagining my symptoms, nor was I wrong for advocating for myself.
Every physician has a specific focus within their practice, and not all are equipped to fully interpret or articulate the nuances of what a patient may be feeling. Today, I finally felt heard and that brought real relief.
Please advocate for your health. No one will do it for you. Seek second opinions, explore different providers or platforms, and don’t hesitate to ask questions. I’m grateful I did.
My overall experience during my consultation was very informative. The doctor was extremely knowledgeable and through about my condition. I truly appreciate being educated on my health care!
I had the opportunity to put my concerns in my intake form a few days prior and Dr Patrick read it and was familiar with my questions. She discussed them with me and was very helpful. 10/10 recommended her.
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