Review Your Invoices and Compare It Against Your Investment Summaary.
Review your invoices against your Investment Summary! When you sign up for Paychex, they present you with an "Investment Summary" that lists your pricing, fees, and discounts. They tell you the price is good for a year. No. That's not true. The "discount" is good for a year. The "price" can change at any time. For example, they'll tell you, "It's $50 per week to run payroll, but we're giving you a 60% discount." The very next month, that $50 can become $100 while your 60% discount stays exactly the same because the "discount" is what's locked in, not the underlying price. The discount becomes meaningless if the underlying price can be increased. And here's the thing: the notice isn't emailed to you. It isn't texted to you. It isn't mailed to you. It's posted inside your Paychex account portal. You have to click the notification icon to see the actual price increase. Since Paychex has ACH access to your bank account, the increased amount is automatically drafted. If you aren't comparing your invoices month after month, you may not realize the price changed until after the money has already been withdrawn. In my case, the money was drafted during payroll runs. Here's what I recommend: Find your "Investment Summary." It isn't in your Paychex portal. You'll need to call Paychex for a copy or search your email for the DocuSign package by typing "Investment Summary." Then log into Paychex, pull your invoices from the Reports section, and compare every fee to your Investment Summary. If I had to bet, I'd bet you'll discover you're paying more than the pricing you originally agreed to. I certainly did. If you believe you were misled, consider filing a complaint with the following three agencies: the Federal Trade Commission, your state Attorney General, and the New York Attorney General, where Paychex is headquartered. If enough businesses report the same issue, regulators can determine whether a pattern exists. Hopefully enough complaints will get Paychex to complain. One last thing: read the agreement before you sign it. It contains an arbitration clause, which limits your ability to sue if a dispute arises. I'm sharing this because I don't want another business owner to be caught off guard.