RE: DO NOT EXPECT A REFUND FOR A RETURN
On July 21, 2026, I wrote a review about how difficult it is to get a refund from EMSense. Readers can read that review for the details. I'm now updating that review. Bottom line is that I haven't received a refund for items I returned. It's intolerable and dishonest. On July 8, I recieved an email from EMSense, stating that "we couldn't process your return request" and asking fof my feedback on a little smiley face chart. Shortly after that, I was advised that a refund had been successfully processed on June 24 and my case was closed. Then I received an email stating that, after reading my "feedback" on Trustpilot, they would like to make an exception and offer a full refund for my purchase. As part of this "resolution offer", they asked that I consider adjusting/removing my review about my experience with them, as it would greatly help them maintain their commitment to excellence and assist other customers in making informed decisions. I said sure, I would be happy to amend my review after I received the full refund owed to me. What was the full refund? The partial refund they claim to have made on June 24, that I haven't yet received, and the partial refund they claim to have made on July 23, that I haven't yet received. After several emails back and forth for since then, all I hear from EMSense is that they processed my refund and I should contact my financial institution, which I have done ad nauseum. There is no record of a refund from EMSense. Period. EMSense's platitudes about how "we truly value your opinion", and "strive to provide the best possible service to our customers", and "our commitment to excellence", fall on deaf ears. Actions speak louder than words - and EMSense actions are to not provide the best possible service to their customers and they seem to have a selective commitment to excellence. If you have to return an item to EMSense, don't hold your breath waiting for a refund. I've waited 2.5 months. What about reversing the partial refunds they claim to have made, and issue me a cheque, send it by registered mail to prove I receive it? Too simple of a solution? Shame on you, big successful company. I see that EMSense responded to my last review with "our team was able to address your concern". My concern has NOT been addressed and I'm back at square one. No product, no refund. Good bye EMSense. Chalk it up to disreputable, dishonest company. Buyer beware.