Galaxy trade in rip off
I have bought phones straight from Samsung for years, trading in my old phones for money off the price of the new phone. Just recently (June) I traded my Galaxy S24 Ultra in on a Galaxy S26 Ultra. When I sent my phone in everything worked on it. I did as the requested and factory reset everything, even made sure it was fully charge and sent it in the original box it came in. I transfered files to my computer and transfered some things from my phone to my car before sending it. My phone was purple and had no issues. They send me back a message saying my phone didn't meet the requirements. This is what it said: Your trade in device is not able to pass the data wipe test. The charging and data port on your device is damaged and does not support data transfers. With pictures the phone in the picture is blue not purple and it show it running. They said when I called that it didn't matter what color the phone in the picture was it was my imei number that didn't work so I would have to pay the full price for the phone. Their email also said I could click on the link within 7 days and get my phone back. I tried the link several times and it went no where. I asked about getting my phone back and they said it was to late to get it back. That was 5 days after receiving the email. I will never buy from Samsung again. They lost a loyal brand customer. ( My, tvs, stove, refrigerator, dishwasher, even the fridge in my camper is Samsung).