I am extremely disappointed with…
I am extremely disappointed with Expedia’s customer service. After our flight was canceled, Delta told us they couldn’t help because we booked through Expedia. I called Expedia expecting them to assist us, but after more than 20 minutes on the phone, they simply repeated exactly what Delta had already said—that the cancellation was weather-related and we were responsible for all additional expenses. My family was stranded at the airport for two extra nights without money for food or accommodations, and Expedia made no effort to help us find alternatives or offer any support. I understand they can’t control the weather, but they can control how they treat their customers. When we needed Expedia the most, they did nothing. Very disappointing.