Misleading subscription service
What I believed was a one-time purchase (for one month) turned into nearly $400 in charges over four months for a service I never used. The sign-up process led me to believe I would be asked before any recurring subscription began, but instead I was automatically billed month after month. Even worse, I discovered I had also been charged for a separate e-book subscription that I never knowingly signed up for and didn't even know existed. When I contacted customer service, I went through multiple rounds of emails with what appeared to be AI-generated responses from a different representative each time. Despite explaining that I never used the service and never intended to subscribe, the best they offered was a refund of half of one month's charge ($48.50). That still leaves me out more than $350 for a product I never used. Mistakes can happen, but how a company responds matters. In my experience, Wisey showed little interest in resolving the issue fairly. I would strongly encourage anyone considering this service to read the fine print carefully and monitor their credit card statements closely.