Bad luck or bad service?
First, right as you receive your mystery vacation they make you leave a review. It feels like the customer service agent needs these in order to process the booking because they’ll wait on the phone. This makes a lot of the reviews a bit sketchy. Second, the airports that I selected on the websites didn’t align with what the service agent allowed me to select as airports to fly out of. Nothing out of my city with a major airport. Finally, my destination ended up flying me out of one of my selected airports INTO another one of the airports I selected as an airport I could fly out of. So basically I’m flying from one outbound destinations into another one of my outbound destinations. The policy is written so you can’t dispute anything. To add, you have to buy TWO tickets. Maybe I just have bad luck. If you don’t like any of the elements of your package they charge you a premium to change it; more than if I would just book on my own.