Don't buy form Samsung al zahia Mall galaxy Tab S10 FE+
لقد قمت بشراء galaxy Tab S10 FE+ من محل سامسونج بقيمة2530 درهم Samsung بتاريخ 18/7/2026 بتوقيت 10:30م و قمنا بالإستفسار من البائع علي برنامج معين (goodnotes) و أفاد أنه يعمل جيدا علي هذا الجهاز و لكن بعد شرائه تبين أن البرنامج لا يعمل بشكل جيد و قمت بالمجيء يوم 19/7/2026 و قمنا بالشكوى لسامسونج بأنه لا يعمل علي هذا الجهاز و أفاد أن العيب في البرنامج و عند تجربة نفس البرنامج علي جهاز اخر كان يعمل بكفاءة و انتظرنا حل المشكلة لمدة 5ساعات و تم معاملتنا بشكل سئ من مدير المحل إسمه أصغر ولم يتم حل شئ و قمنا بالمجئ يوم 20/7/2026 و الشكوي لإدارة المول و تواجدنا من الساعة 6م حتي 9م ، نرجوا من إدارة المول رد الجهاز و استرجاع المبلغ علي أساس أن المدير لا يضمن أن البرنامج يمكن أن يعمل علي الجهاز بعد شراءه لقد قام الفرع بغشنا وخداعنا ومعاملتنا بشكل سئ جدا وتركنا في المحل لمدة 5 ساعات أرجو من إدارة المول إتخاذ اللازم وإسترجاع المبلغ بالكامل حيث أن الخطأ والغش من المحل وأن الشراء تم السبت مساء وقمنا بالرجوع للمحل ثاني يوم الأحد 19 ولم يتم الحل وقمنا بالرجوع اليوم الاثنين لخدمة عملاء المولSubject: Official Complaint & Refund Request – Product Misrepresentation and Unacceptable Service at Samsung Store Dear Samsung, I am writing to formally lodge a serious complaint regarding product misrepresentation, deceptive sales practices, and unacceptable customer treatment at one of your official retail stores. On Saturday, July 18, 2026, at 10:30 PM, I purchased a Galaxy Tab S10 FE+ for AED 2,530. Before making the purchase, we explicitly asked the sales representative about the compatibility and performance of a specific application (GoodNotes). The salesman assured us without reservation that the app runs smoothly and works perfectly on this device. However, immediately after purchasing and testing the tablet, we found that the application does not function properly at all. Summary of the Issue & Incident Timeline: Sunday, July 19, 2026: We returned to the store to report the issue. The staff deflected responsibility, claiming the issue was solely with the app. However, when we tested the same application on a different device, it worked flawlessly. We were kept waiting in the store for over 5 hours without any solution. To make matters worse, we were treated extremely poorly and disrespectfully by the store manager, Mr. Asghar. Monday, July 20, 2026: We returned again to resolve the matter (spending another 3 hours from 6:00 PM to 9:00 PM), only for the store manager to state that he cannot guarantee the app will ever work on this device—directly contradicting the salesman's initial promise that led to the purchase. Our Demand: We were misled into buying a device under false pretenses, made to suffer hours of wasted time, and subjected to highly unprofessional treatment by your branch staff and manager. Because we reported the issue immediately the following day, and due to the clear misrepresentation by your sales team, I demand an immediate intervention to authorize a full refund of AED 2,530 and accept the return of the device. I expect a swift resolution to this matter before submitting my formal review and rating regarding this experience with Samsung. Sincerely, Abdulrahman Yasser