Disappointing Experience
I would give Expedia 0 stars if it were possible. In May, we booked and paid for a 4-night stay at Hotel Gudhjem Holiday on Bornholm. However, Expedia never actually secured the reservation with the hotel. We only discovered this by pure chance the day before our departure when we called the hotel directly. They informed us that they had no reservation and were fully booked. What makes this even worse is that earlier that same day, Expedia had sent us a confirmation stating that everything was fine, without apparently checking the situation at all. We were left without accommodation just one day before our holiday, while our ferry tickets were already booked and our two teenagers were excited for a vacation that had been planned for months. Expedia eventually offered us a room at Green House Solution in Rønne, and because we had no realistic alternative, we had to accept it over the phone. Unfortunately, that also meant we lost the opportunity to cancel the trip. The replacement hotel was nothing like what we had booked. Instead of a cozy hotel in Gudhjem, we ended up in a large, impersonal conference hotel in Rønne. Our room was located right next to a busy road, making it impossible to enjoy the balcony because of the constant traffic noise. This was not the relaxing holiday we had planned. The entire vacation was negatively affected because of Expedia’s mistake. We did everything correctly, yet Expedia failed to honor our booking and showed very little willingness to take responsibility or provide a satisfactory solution. I cannot recommend Expedia after this experience and will think twice before ever booking through them again.