Stay Away from National Floors Direct!!!!
I purchased carpet from NFD and after 2 months the carpet was showing signs of wearing. I notified them and they sent someone out to look at the carpet and confirmed it was in fact wearing. After I contacted the Better Business Bureau, they agreed to replace the carpet if I remove my complaint. Then they decided not to replace it because I took too long to get back with them for a date to replace the carpet. I now have to replace the carpet at my cost and still have to pay the finance company $3,200. Perhaps I should add more information since NFD feel the need to reply with lies. I was asked to have the carpet professionally cleaned in order to determine if the carpet was defective. I replied that that the carpet was new and having it cleaned made no sense, not to mention that the estimates for cleaning the carpet was $600.00. On July 9th I had a call from Alex at NFD that if I remove my complaint with the BBB they will replace the carpet. However, they were going to replace it with the same brand. Although I thought using the same brand did not make sense, I informed Alex that I will call him back with a date because I was experiencing health issues that I had to address. I called Alex back on July 14th to schedule a date to replace the carpet and he informed me that the offer was "Off the Table" because I had 3 days to respond. This is not true. Most telephone calls are recorded, and if my calls were recorded it will prove that NFD are not being truthful about what transpired. In addition, Alex informed me that they had all the information required and cleaning the carpet was no longer required.