VERY FRUSTRATING SITUATION!!
VERY FRUSTRATING SITUATION!!! Bought a 500$ umbrella, clearly stated that the weighted base was not included. The problem is some of their models doesn’t even come with basic cross bars. I found myself stuck with an expensive umbrella without anything to secure it other than the pole and collar. They force to buy a weighted base at over 400$. In addition of the frustrating situation, they sell PurpleLeaf umbrellas on Amazon, which clearly includes cross base, at less than 500$ for the SAME model. Trying to find a solution with them by email, they can’t sell me a simple cross base fitting with the collar and they ask me to pay for the return shipping because i opened the box.