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Marcelle Stone

United Kingdom

1 Reviews
8 Reads
0 Useful

1 review

ZOE

Terrible Customer Service

Terrible Customer Service! Can't speak to a real person even though I have sent endless emails. I get an AI response that they are experiencing large volumes of emails...i wonder why! I wish to return my order straight back to them as I have informed them less than 24 hours after I put the order in, that I have a food intolerance to some of the ingredients. I have sent them numerous emails. I have the parcel here and I just want to send it back and get a refund. I am well within my cancellation cooling off period of 14 days. It's causing me great distress and frustration that you just can't speak to someone straight away! Please can someone just contact me so I can get this sorted as soon as possible as it's getting ridiculous now!

2026-07-23