I scheduled an appointment couple days…
I scheduled an appointment couple days ago, I requested an 8am-12pm appointment time slot. Fast forward to appointment day, I call customer service at 11:30AM, just to make sure everything is ok. They inform me that the appointment was booked for 12PM to 4PM, I took a full morning off work to meet with inspector. I wait until 3 and find out that they had the wrong address on my file and they just went to that address and sent me an email saying I wasn’t home. I dont know where that wrong address came from but i have always verified my account with my existing address, and i spoke to at least 8 different technicians, not one saw that there was an incorrect servicing address. I was told id get a call back from a supervisor, and that they will have to reschedule my appointment until next day. They offered a credit which was nice, BUT removed that credit once they found out im not a current enercare customer…. This definitely pushed me as far away as possible from this horrible company. Mistake after mistake, it was my fault for being so patient with them. I’m still waiting for a call from the supervisor, they said it would be 20 min, it’s been 2 hours. They are way more expensive than other local companies, do not sign with enercare. 0 out of 5.