Excellent Experience with Customer Service
I had a great experience with Athena, one of SodaStream's customer service representatives. She immediately empathized with my problem of a leaking FizzNGo bottle, offered a possible solution to the problem (perhaps a torn or poorly placed O ring), and when she verified that the O ring was not the problem, based on a picture I sent her, replaced my bottle. She responded to my initial concern within 48 hours, and stuck with it until it was resolved. I really appreciate the excellent service I received.