McKenzie & SodaStream were extremely…
McKenzie & SodaStream were extremely helpful and solved my issue with alacrity today and as they have always done in the past. Love the products and the company. 2👍’s UP!
About SodaStream.com
Data updated- Website
- sodastream.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 67% (4/6)
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About this business
SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
Is SodaStream.com legit?
SodaStream.com (sodastream.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are truly fantastic, offering a very simple way to enjoy delicious sparkling water while reducing single-use plastic bottles. People often praise the staff and support team for being exceptionally kind, efficient, and quick to resolve any technical issues. Though some reviewers were not happy with the support experience, specifically mentioning long hold times, unhelpful interactions, or difficulties reaching a human representative. Consumers also pointed out occasional delivery delays, noting that they received zero updates or tracking information regarding their pending orders for weeks.
Auto-generated from all reviews of this business. For reference only.What people say
Good customer service
I had a simple issue with my account and the rep went right to it, took responsibility, and fixed it. Solid customer first, not company first, relations.
I love Sodastream products
I love Sodastream products. And the customer service is excellent. Nothing better than endless sparkling water in my opinion.
Recommended
I love soda stream as I think it’s good for the environment and you always have sparkling water. The replacement via mail works great. The customer service is very kind, too.
Excellent Customer service makes up for…
Excellent Customer service makes up for the frustration with the website. I like talking with people who can assist me.
I've been a loyal customer since 2012
I've been a loyal customer since 2012. Excellent service since.
Excellent
Excellent, prompt support that resolved the problem immediately! My return label did not have the proper mailing address and I was concerned that it wouldn’t be recognized appropriately. They sent me a new return label by email and made sure my account information was accurate. Excellent problem resolution!
Excellent service
Excellent service. Beyond my expectations
Swapping an old Edition One
I purchased an Edition One from “Soda Club” now Soda Stream 18 years ago and it fizzed flawlessly on the large 33 oz cylinders and the subsequent smaller cylinders until 2 weeks ago. The old girl finally took a permanent vacation. I called McKenzie at customer service and within 2 weeks I had a new Terra quick switch carbonator and 4 replacement quick switch cylinders (I returned my screw- in cylinders) . The Terra carbonator is incredible and I can more accurately fizz to any level even better than the Edition One was able to. Now I’ll run the convenient quick switch system and see if it stands up to the old but rugged screw in cylinder and bottle system. In my case this complete system swap over was a breeze with Mckenzie and I’m looking forward to another 18 years of reliable fizzing.
Utterly useless customer support.
We ordered a SodaStream Duo online. We were immediately charged, but nothing arrived after about 3 weeks of waiting. We tried to contact SodaStream by email, but there was no response. Finally, we called them, and after an hour on hold, they told us the device was still in the warehouse. We decided to cancel the order and request a refund; we were told that this had been done and that it would take 5 business days to be processed. I bought an equivalent device from another vendor the next day. The following week, no refund... but a huge box arrives containing the device we had originally ordered. I can only conclude that the customer support person lied to us and neither checked the order nor processed the refund. Now we have to waste even more time with customer support to try to get this thing returned and our refund processed. Very disappointing.
Was gifted a new sodastream fizzi and…
Was gifted a new sodastream fizzi and had issues straight out of the box. When our paths met due to my schedule being so wonky, the customer care specialists were very helpful. From diagnosis of the tank having issues to the machine being broken beyond repair. They are sending me a replacement machine. The tanks aren’t compatible so they are sending a new one and told me to use the two I have. Very professional and helpful. Strongly recommend using them.
Website lacks of ability to change is…terrible
Website lacks of ability to change is not ideal for military service members. Their customer service representative are not helpful, nor available.
Excellent customer service
Excellent customer service. I have had issues with deformed bottles and a torn seal on the dispenser but customer service replaced the items quickly at no charge. Love the products and use them daily.
My old machine finally died
My old machine finally died, but I was left with two of the screw-type CO2 canisters, new and never used. I wrote to customer service, and within several hours I received a reply. That I could take them to a store that handles the SodaStream product and exchange them. There customer service was on the ball; they were polite and gave me a solution to my question.
We received our new (first) SodaStream…
We received our new (first) SodaStream recently and discovered that the CO2 bottle that came with it was empty! We called Customer Service and spoke with an English-speaking live person! How refreshing. He listened, asked questions and determined that we would be sent a new one, to arrive within a few days. Great customer service!
Returning CO2 canisters is a nightmare
Returning CO2 canisters is a nightmare. I have a USPS receipts showing I returned my canisters. Now - 3 months later - they have double charged me claiming I returned only 3. But they charged me $49 DOLLARS !!! This is the latest and the last time I will buy canisters from them. Too bad. The product is good. The company is DISORGANIZED and DISHONEST.
Reply from SodaStream.com2026-08-18
Thank you for bringing this to our attention about being charged for the missing cylinder fee. We would love to get in contact with you so that we can fix this on our side.
The customer service is stellar, I love Sodastream!!
The customer service is stellar, they always have a quick reply time to messages if there is any issue, like shipping being delayed. (Which they can’t control of course given tariffs, wars, & increases in cost & feasibility of quick shipping.) it is so convenient to make my own carbonated water and much cheaper than buying in the store. I love my sodastream subscription service.
I had returned the empty canister…
I had returned the empty canister through Sodastream’s exchange program for canisters that I had purchased from Amazon. I normally have no issues with a refund. However this time I did not get a refund after waiting 2 weeks. I contacted the help desk and provided my order number and tracking number on the return label. I got a quick reply that they were working on it- this was at 12 am in the morning and when I woke up, I had another email providing a link to the refund. The link actually did not work but when I put the code in I was able to access my refund. I am completely satisfied with the service provided and will continue to use the exchange program with confidence.
Charged $60.00 for failing to return cylinders
We had been charged $60.00 for failing to return four empty co2 cylinders. The issue was Sodastreams fault as we did return the cylinders. We had placed an order for four exchange cylinders. When we received the four new cylinders Sodastream failed to provide the required return shipping label. I contacted Sodastream about the missing return shipping label. I then received an email response providing a pdf file containing a return shipping label. It turns out the return shipping label had a bad shipping address. The four empty cylinders then went off to la la land somewhere in the bowels of the USPS system. A year and a half later Sodastream charged us $60.00 for the missing exchange cylinders. We quickly contacted Sodastream about the erroneous charge. We received a prompt and courteous reply to our issue. We really weren't expecting a satisfactory resolution to our complaint. To our surprise, Sodastream stepped up and fully resolved the issue. This was very uplifting to us in a time when doing the right thing seldom seems to occur. It also means we get to continue being Sodastream customers. If this issue had been left unresolved we would have taken our business elsewhere. Even though there are now many more options available for co2 carbonators we felt a loyalty to Sodastream. Sodastream has always provided a quality product we enjoy, is convenient and at a competitive price point.
Very helpful
Very helpful. Took care of my request
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