Charged $60.00 for failing to return cylinders
We had been charged $60.00 for failing to return four empty co2 cylinders. The issue was Sodastreams fault as we did return the cylinders. We had placed an order for four exchange cylinders. When we received the four new cylinders Sodastream failed to provide the required return shipping label. I contacted Sodastream about the missing return shipping label. I then received an email response providing a pdf file containing a return shipping label. It turns out the return shipping label had a bad shipping address. The four empty cylinders then went off to la la land somewhere in the bowels of the USPS system. A year and a half later Sodastream charged us $60.00 for the missing exchange cylinders. We quickly contacted Sodastream about the erroneous charge. We received a prompt and courteous reply to our issue. We really weren't expecting a satisfactory resolution to our complaint. To our surprise, Sodastream stepped up and fully resolved the issue. This was very uplifting to us in a time when doing the right thing seldom seems to occur. It also means we get to continue being Sodastream customers. If this issue had been left unresolved we would have taken our business elsewhere. Even though there are now many more options available for co2 carbonators we felt a loyalty to Sodastream. Sodastream has always provided a quality product we enjoy, is convenient and at a competitive price point.