SodaStream International Ltd. is an Israeli manufacturing company best known as the maker of the consumer home carbonation product of the same name.
Is SodaStream.com legit?
SodaStream.com (sodastream.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the products are truly fantastic, offering a very simple way to enjoy delicious sparkling water while reducing single-use plastic bottles. People often praise the staff and support team for being exceptionally kind, efficient, and quick to resolve any technical issues.
Though some reviewers were not happy with the support experience, specifically mentioning long hold times, unhelpful interactions, or difficulties reaching a human representative. Consumers also pointed out occasional delivery delays, noting that they received zero updates or tracking information regarding their pending orders for weeks.
Auto-generated from all reviews of this business. For reference only.
I recently had an issue with the order. I was asked to return it to the store. After returning, I had to send email. I wrote the email and I forgot to send it. After I got the email that due to no response they will be closing the ticket. I responded to the email right away of closing ticket. Hoping it will work. Or I have to go through the process again except I had already returned it. After some time, I got the email that I have refund from the issue. What a great and exceptional customer service I got. Thank you SodaStream
I have used SodaStream for several years and my experience has consistently been excellent. Yes, I love the product....probs have saved hundreds of plastic bottles. Recently I screwed up on my return of the canisters and reached out to customer service. Their response was timely, incredibly courteous, professional and kind. Without exception, the best customer service I've experienced ever!
Soda stream charged me $64 for not returning 4 empty cylinders in a timely fashion—it took me a long time to use 4 cylinders! I bitterly complained. They replied that they would issue a refund when I returned the empty cylinders. And they kept their word. Impressed that they read my complaints and fixed the problem. Yay Sodastream!
I mean I have to pay £39.99 for 6 bottle that why it’s disgusting putting it at £23 oh it’s the manufacturer I have done retail and it’s really bad customer buying machine then ripping customers of at that price I’m glad I do not work for them
Reply from SodaStream.com2026-08-18
Thank you for putting this to our attention about the price that you were supposed to pay. We understand your frustration, and we would love to help you out. However, we also see that this is a UK market issue, and we would like to pass your information to the right market so that they can help you out.
I called soda stream for a mistake that I thought I had did, the funny thing is, that was not a mistake, and Mackenzie found another mistake that I had done concerning my address. So it was a good thing that I called anyways, otherwise I may not have received my soda stream in the mail. Great customer service.
There was an error in my ordering process (on my end) and I contacted customer service- within a day I had the most attentive help from Mckenzie via phone and email! She was incredibly pleasant to work with and got my error fixed right away, as well as expediting my shipping and making sure everything was good to go. Absolutely excellent customer service- I will always choose to shop through SodaStream now because of it!
The personal, efficient, friendly care of the customer service rep. Kamani was wonderful as she helped sort out my order. I enjoyed talking to a real person that knew just what to do! Thank you!
I love the sparkling water the cylinders provide, and when I needed customer service to cancel a late fee, Mckenzie was not only efficient but warm & funny.
My representative was great and very helpful. However, my product experience was below par. The carbonation seems to be kind of flat and doesn't come close to what I expected. It may be the machine itself or maybe the way I'm using it, I do 8 one-second bursts and seems OK at first, but it quickly loses its carbonation. Also, the flavoring "bubbly" was bitter and tasted awful....I was expecting a mild fruity flavor, but it was a bitter gross taste. Propylene Glycol was the first ingredient in it, which is also used in anti-freeze. Anyways, I may be stuck with something that did not meet my expectations. Oh well, live and learn.
Phumla Rawe gave me Excellent Customer Service. Wait time was 30 seconds and she guided me through smoothly to figure out what I needed as my old 2018 unit finally failed after many uses. She was Patient and kind. Excited to get our new unit.
The Customer Service agent, Gabriella, was very helpful in resolving the problem with my unit. She sent a replacement under warranty along with a "starter pack" to make up for the inconvenience. All very much appreciated! Excellent service!
Customer service at Sodastream is very responsive. I decided to let go of the subscription, not because it doesn’t work, but because of issues with deliveries locally. I love my Sodastream!
What excellent customer service!
Mckenzie, was so understanding and kind.
I loved her tone and her efficiency. She understood my problem (an old one-touch that started leaking the CO2, and changing the canister subscription that I just placed)!
I have not received customer service this excellent in a long time. Thank you!
Sodastream’s customer service has been consistently excellent to me! Everyone I’ve talked to has gone above and beyond to solve the myriad of unique issues I’ve brought to them. Machine issues, tank replacement issues they really helped me with any problems I had.
Very good customer support, provided excellent service and explanations, was patient and knowledgeable on answering my many questions! Appreciate the Sodastream support. P.S. Bring back the Creme Soda syrup.....my favorite. Now I have to buy from Franks because you discontinued it.
UPS damaged my package during transit. I thought it would be a nightmare to get resolved but I called Sodastream and immediately spoke to a real person who took care of the issue instantly with no difficulty. This is the best customer service I've seen in years. Also, once I got the machine, it is also amazing.
I am beyond satisfied with my Fountain Sodastream. It’s even better than I imagined. The size was well thought out for even those with limited counter space. The customer service is outstanding as well. Very prompt, polite, and efficient!
Subscription order is easy peasy; superior taste to canned seltzer
I'm appreciating ordering directly from Soda Stream so I know the product isn't some strange knock off and so that when I do have a question I can get quick and direct feedback. I joined the subscription service which has been wonderfully easy to deal with. The one time I had a question regarding a charge I just contacted them via email (they provide a # as well as an email address to reach out with questions) and they got right back to me and gave me a refund for a bottle that wasn't properly scanned back in upon arrival back to them. I recommend this service and supporting Soda Stream directly!! This tastes so much better than canned sparkling water; you can't beat the taste!! And I'm glad I"m not lugging it to my car from the grocery store weekly.
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